India Simpson
Tingira Heights,NSW
Summary
Organized Customer Care Coordinator with expertise in maintaining positive relationships with potential customers and key stakeholders. Collaborative and resourceful professional with demonstrated competencies in key operational systems, time management, conflict resolution and prioritization.
Overview
7
7
years of professional experience
Work History
Customer Care Coordinator
WesTrac
Tomago, NSW
05.2023 - Current
- Serve as point of contact to customers and key stake holders.
- Coordinate with internal departments, ensuring customer requests and orders are fulfilled accurately and within a timely matter.
- Produce, send and follow up quotations for service works for external customers and internal departments.
- Produce, send and follow up invoices with customers.
- Maintain accounts to ensure stakeholders are paid accurately.
- Create and finalise work orders.
- Coordinate and schedule preventative maintenance services.
- Stock management.
- Maintain records of customer interactions, transactions, and feedback.
- Maintain ongoing communication with customers to ensure satisfaction and address any concerns.
- Provide detailed information about products, services, and company policies.
- Participate in training sessions to stay educated on products, services, and customer service techniques.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Administrator
WesTrac
Tomago, NSW
12.2021 - 05.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Assisted in preparation and processing of payroll to facilitate prompt payments.
- Reconciled account files and produced monthly reports.
- Coordinate with internal departments, ensuring customer requests and orders are fulfilled accurately and within a timely matter.
- Maintained personnel records and updated internal databases to support document management.
- Create and finalise work orders.
- Maintain ongoing communication with customers to ensure satisfaction.
- Participate in training sessions to stay educated on products, services, and customer service techniques.
Food and Beverage Attendant
Oakvale Wildlife Park
Bobs Farm, NSW
03.2017 - 12.2021
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Maintained, operated, set up and cleaned food preparation equipment.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Greeted customers entering store and responded promptly to customer needs.
- Provided high-level customer service, resolving issues promptly.
- Money handling.
Education
High School Diploma -
Tomaree High School
Salamander Bay12.2020
Skills
- Customer Relationship Management
- Account Management
- Sales Proficiency
- Data Entry
- Inter-department Collaboration
- Reporting and analysis
- Custom order management
- Training and mentoring
- Time Management
- Strong Organization
Hobbies
Skateboarding
Working on my car
Camping
Beach
Spending Time With Friends and Family
References
- Scott Mooney, Machine Control and Guidance Technician, WesTrac, 0412 885 717
- William Dennet, Supervisor, WesTrac, 0437 027 451
Timeline
Customer Care Coordinator
WesTrac
05.2023 - Current
Administrator
WesTrac
12.2021 - 05.2023
Food and Beverage Attendant
Oakvale Wildlife Park
03.2017 - 12.2021
High School Diploma -
Tomaree High School