Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
Disability Caretaker
Self Employed
04.2021 - Current
Coordinated transportation services for medical appointments or recreational outings as needed for the individuals under my care.
Worked closely with the interdisciplinary team to assess the effectiveness of care plans making adjustments as needed based on feedback from all parties involved.
Implemented crisis intervention protocols when required ensuring safety for both the individual being served along with staff members.
Monitored client medications, ensuring proper administration and adherence to prescribed schedules.
Dance Teacher
BAM Arts Inc
01.2022 - 08.2024
Choreographed unique routines tailored to individual student abilities, enhancing each dancer''s strengths while improving areas of weakness.
Planned routines for recitals and performances.
Developed strong relationships with students, encouraging them to develop self-confidence through the art of dance.
Recognized and adapted to different learning styles to productively communicate and teach materials to all students.
Cabin Crew Member
Qantas Link
10.2023 - 03.2024
Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
Followed company regulations and rules to promote safe environment for travelers and employees.
Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
Salon Assistant
Euphoria Hairstyles
09.2019 - 08.2021
Helped prepare clients for hair service.
Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
Offered exceptional service and support to walk-in and scheduled customers.
Demonstrated professionalism with every interaction, creating a welcoming environment that encouraged repeat business from satisfied clients.
Enhanced client satisfaction by providing excellent customer service and maintaining the salon''s cleanliness.
Processed payments, entering sales in register for prompt customer service.
Prepared and mixed color formulas for clients' hair.
Assisted stylists in achieving desired results for clients through precise shampooing, conditioning, and blow-drying techniques.
Massaged clients' scalp during shampoos.
Assisted hair stylists with colorwork by applying base colors and toners.
Hospitality Worker
Le Capucin Portsea
06.2020 - 01.2022
Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
Prepared food and beverages and verified adherence of quality and safe food-handling standards.
Reduced risks by maintaining clean and organised work environment.
Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Kitchen Hand
Karingal Football Club
07.2018 - 08.2018
Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Food and Beverage Attendant
Craft and Co Farm
06.2017 - Current
Maintained clean and organized restaurant to comply with hygiene and health regulations.
Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
Greeted and seated guests to provide friendly and welcoming experience.
Maintained clean and organized dining areas for an enjoyable guest experience.
Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
Skills
Customer assistance
Reliability and punctuality
Cultural sensitivity
Initiative-taking
Safety awareness
Grooming and personal hygiene
Administrative tasks
Conflict mediation
Training and mentoring
Accomplishments
I received DUX for my year level 12 for VCE dance.