Indi Brown
Hobart,TAS
Summary
Experienced Administrative Assistant currently supporting the Child Health and Parenting Service (CHaPs) within the Tasmanian Department of Health. Skilled in providing high-quality administrative and client support, with a strong focus on confidentiality, accuracy, and efficient service delivery. Proficient in government systems including ECHaPS and IPM, as well as Microsoft Office and organisational tools that support streamlined workflows.
Demonstrated experience in appointment scheduling, client records management, invoicing, and accounts processing, alongside assisting with staff onboarding and induction requirements. Recognised for excellent communication and customer service, working effectively with both clinical and non-clinical teams to ensure families receive timely, coordinated support. Committed to continuing my contribution to CHaPs by delivering reliable, adaptable, and professional administrative support across the service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Child Health and Parenting Service (CHaPs), Department of Health, TAS
06.2025 - Current
- Provide confidential administrative support in line with Department of Health policies.
- Manage appointment scheduling and client records across multiple sites using ECHaPS and IPM.
- Process purchase orders, accounts payable, and invoicing, liaising with Finance and families.
- Support staff onboarding, including systems access and induction scheduling.
- Act as a key contact for families and external providers, ensuring clear communication and service continuity.
Clinical Liaison Officer and Customer Support
Quirky Kid Clinic
06.2021 - 06.2025
- Delivered reception and administrative support, managing confidential client records and scheduling.
- Liaised with clinicians, schools, and allied health to coordinate assessments and secure communication.
- Supported accounts processes including invoicing, receipting, and payment follow-up.
- Assisted with onboarding of new clinicians by training them in clinic systems and processes.
- Ensured a professional and supportive client experience in a sensitive psychology service setting.
Hospitality & Customer Service Roles
Various
01.2016 - 01.2025
- Delivered high-quality customer service in fast-paced environments.
- Built strong communication and teamwork skills while managing competing demands.
- Developed resilience, adaptability, and problem-solving abilities under pressure.
- Gained transferable people-focused skills that continue to support professional administration roles.
Education
Bachelor of Psychology -
University of South Australia
12-2025
Skills
- High level of confidentiality and discretion in managing sensitive information
- Strong client service focus, with clear and professional communication
- Proficiency in government health systems (ECHaPS, IPM) and Microsoft Office
- Well-developed organisational and time management skills
- Collaboration across multidisciplinary clinical and administrative teams
- Adaptability and commitment to continuous improvement in processes
Certification
- Working with Children Check (current)
- Police Check (current)
Timeline
Administrative Assistant
Child Health and Parenting Service (CHaPs), Department of Health, TAS
06.2025 - Current
Clinical Liaison Officer and Customer Support
Quirky Kid Clinic
06.2021 - 06.2025
Hospitality & Customer Service Roles
Various
01.2016 - 01.2025
Bachelor of Psychology -
University of South Australia