Indiana Chanchui
Auckland
Summary
Dynamic professional with a proven track record at Go Car Finance, excelling in claims evaluation and delivering exceptional customer service. Demonstrated ability to enhance customer satisfaction and streamline financial reporting, leveraging strong organizational skills and a keen eye for detail. Achieved significant improvements in process efficiency and customer relations.
Overview
5
5
years of professional experience
Work History
Waiver Specialist
Go Car Finance
Auckland
10.2024 - Current
- Evaluated claims for accuracy and completeness.
- Managed a high volume of claims by prioritizing tasks and maintaining excellent organizational skills.
- Followed up with clients on unresolved claims.
- Prepared waiver forms, or related documents, before approval.
- Finpower, Genesys
Banking Specialist
Go Car Finance
Auckland
03.2024 - Current
- Processed payments and transactions daily.
- Processed direct debits daily.
- Ensured correct allocation of payments across account records.
- Executed authorization of payments, ensuring compliance with BNZ standards.
- Refunds
- Approving invoices.
- Moving payments to a suspense account.
- Updated suspense accounts to ensure accurate financial reporting.
Administrator
Go Car Finance
Auckland
11.2021 - Current
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Supervised administrative staff, delegating tasks and managing workload distribution.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Monitored emails, sorted mail and distributed correspondence accordingly.
Volunteer
Bay Roskill Rugby club
Auckland
01.2020 - Current
- Provided excellent service and attention to customers when face-to-face
- Problem solving
Senior Customer Care Specialist
Go Car Finance
06.2022 - 12.2023
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Handled incoming phone calls from customers seeking assistance or information about products and services offered by the company.
- Coached junior staff members on best practices for customer service.
- Resolved customer inquiries, complaints, and requests efficiently and professionally.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Responded promptly to emails from customers regarding their concerns or questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Trained new employees on company policies and procedures related to customer service.
- Provided excellent customer service while communicating with debtors regarding payment issues.
- Developed and maintained relationships with customers to facilitate collections process.
- Communicated with patients regarding payment plans, overdue balances, and collections issues.
Education
Mt Roskill Grammar
AucklandSkills
- Claims evaluation
- Customer service
- Administrative support
- Financial reporting
- Customer follow-up
- Waiver preparation
- Payment processing
- Organizational skills
References
References available upon request.
Timeline
Waiver Specialist
Go Car Finance
10.2024 - Current
Banking Specialist
Go Car Finance
03.2024 - Current
Senior Customer Care Specialist
Go Car Finance
06.2022 - 12.2023
Administrator
Go Car Finance
11.2021 - Current
Volunteer
Bay Roskill Rugby club
01.2020 - Current
Mt Roskill Grammar
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