Summary
Overview
Work History
Education
Skills
References
Awards
Timeline
Generic

INDIANA HATZAKORTZIAN

Diggers Resr,VIC

Summary

A hard working individual with exceptional experience leading teams, delivery results and exceeding expectations. Creative and motivated leader adept at utilising exceptional design and planning strengths to accomplish complex projects. With a background in childcare, and first-aid qualified am dedicated to creating and maintaining safe, inclusive and engaging environments for all. Accustomed to multitasking and working quickly to meet challenging demands. Has industry experience working in a bookstore, with an understanding of the publishing system, and working alongside authors, meeting their needs. Am always motivated to learn, grow and excel professionally and personally. Managing and ensuring positive communication with parents and children. High-achieving Sales Associate with extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player comfortable working independently. Outstanding knowledge of new releases, customer favorites and highly reviewed merchandise selections. Comfortable making purchase recommendations for readers of all types.

Overview

8
8
years of professional experience

Work History

Assistant Manager - Bookseller

Robinsons Bookshop
Werribee, Victoria
01.2024 - Current
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Assigned work and monitored performance of project personnel.
  • Ensured compliance with safety regulations and company policies.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Maintained up-to-date knowledge of company products and services.
  • Proposed or approved modifications to project plans.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Created reports on sales trends, inventory levels, and financial data.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Bookseller

Robinsons Bookshop
Werribee, Vic
01.2022 - Current
  • Communicating, planning and organising events with authors to assist in the promotion of new texts and helping to manage engagements with customers
  • Maintaining knowledge of current and bestselling books and upcoming publications to fulfil customers requests, and inquisitions
  • Offered point-of-sale initiatives to increase sales and drive customer loyalty
  • Contributed to social media content to engage with customers
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organised and current
  • Listened to customer interests and needs and matched with suitable books and related products
  • Trained efficiently in full day independent running of the store, maintaining day-to-day and leading staff in supportive and instructive mannerisms

Babysitter

Private Family Clients
Sunbury
01.2017 - 11.2024
  • Working as a private babysitter for multiple family's for varying periods of time, my work included:
  • Enforced rules to teach good manners and maintain safe environment.
  • Transporting children to school, sports activities, or other engagements when necessary.
  • Organized creative activities to develop children's physical, emotional and social growth.
  • Greeting parents upon arrival home from work and providing updates on the day's events.
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Met and communicated regularly with parents to discuss children's activities and development.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.

Educator

Big Childcare
Sunshine & Wyndham Vale
01.2021 - 01.2023
  • Chose materials and developed lesson plans, for individual students
  • Then developed and adapted to keep learner attention, differentiating instruction to meet needs of diverse learners
  • Built relationships and communicated with parents to provide best learning environment for children and safe and educational experience
  • Managed classroom activities, parent conferences
  • Conducting frequent inspections and basic maintenance on equipment for expected student needs
  • Boosted cultural awareness incorporating children's literature from world cultures
  • As an Educator, my main role was to provide care for the children in our service, this includes:

Person-In-Day-To-Day-Charge (PIDTDC)

Big Childcare
Sunshine & Wyndham Vale
01.2022 - 12.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organized workflows
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs
  • Provided supportive link between external customers and internal operations
  • Successfully managed high volumes of client-facing interactions and established strong rapport with parents, staff and children
  • Maintained compliance with company policies, objectives and communication goals
  • Worked with management team to implement proper division of responsibilities
  • Maintained clean and organised production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
  • In this role at Big Childcare I was working directly with the manager and company HQ, and on occasions fulfilling their roles in their absence

Education

Working As A Fiction Editor

Internship
Scroll Journal
07-2025

Bachelor of Arts - English Major, Creative Writing and Communications Double Minor

Australian Catholic University (ACU)
01.2025

Double Degree, Bachelor of Education/Bachelor of Arts - Music & Drama Major

Australian Catholic University (ACU)
01.2022

High School Diploma -

Marian College
Sunshine West
01.2020

Skills

  • Attentive to Detail
  • Sales processing
  • Inventory tracking
  • Reading comprehension
  • Book recommendations
  • Book categorization
  • Hospitality and accommodation
  • Publisher promotions
  • Book signing events
  • Product upselling
  • Store organization
  • Dependable
  • Tech Savvy
  • Great Communication
  • Always Organised
  • Leadership
  • Customer Service
  • Analytical
  • Critical Thinking
  • Prioritization
  • Time-management
  • Active Listening
  • Adaptability
  • Resourcefulness
  • Multitasking

References

  • Natalie Strover, Manager at Robinsons, Airport West and Werribee, VIC, 0432 240 824
  • Rebecca Cotraine, Previous Manager at Robinshons, Werribee, VIC, 0426 233 600
  • Ashley Luciferio, Manager at Big Childcare, 0432 489 555

Awards

  • Creative Music Bursary, Including Full Semester Music Scholarship, 2017
  • MTC Ambassadors Program, 2019
  • Lions Youth of the Year, Best Public Speaking Award, 2019
  • Australian Defence Force Long Tan Award, 2020
  • Student Representative Council (SRC), Year 12, 2020
  • Performing Arts Captain, Year 10-12, 2018-2020

Timeline

Assistant Manager - Bookseller

Robinsons Bookshop
01.2024 - Current

Bookseller

Robinsons Bookshop
01.2022 - Current

Person-In-Day-To-Day-Charge (PIDTDC)

Big Childcare
01.2022 - 12.2022

Educator

Big Childcare
01.2021 - 01.2023

Babysitter

Private Family Clients
01.2017 - 11.2024

Working As A Fiction Editor

Internship

Bachelor of Arts - English Major, Creative Writing and Communications Double Minor

Australian Catholic University (ACU)

Double Degree, Bachelor of Education/Bachelor of Arts - Music & Drama Major

Australian Catholic University (ACU)

High School Diploma -

Marian College

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INDIANA HATZAKORTZIAN