Indiana Mackay
Bundaberg,QLD
Summary
Dynamic and compassionate worker for 4 years. takes pride in providing the best service for all clients as well as emotional support and health and safety awareness. Excelled in enhancing client wellness and independence, significantly improving care continuity. Skilled in teamwork and problem-solving, mentoring new staff, and optimizing operational efficiency. Demonstrated excellence in maintaining high safety standards and fostering a supportive environment. Eager to fill a permanent full-time or permanent part-time position in this company.
Overview
3
3
years of professional experience
Work History
Support Worker
CatholicCare
02.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Mentored new support workers by providing guidance, sharing best practices, and demonstrating effective client-centred care techniques.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
Hospitality Worker
Kentucky Fried Chicken
09.2021 - 02.2024
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Trained new staff members on proper customer service and hospitality policies.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Acknowledged outstanding staff performance to boost morale.
- Optimized inventory control by conducting regular stock checks and maintaining accurate records for cost management purposes.
- Implemented safety protocols to minimize accidents or hazards while maintaining a secure environment for all guests and employees.
Education
No Degree -
Bundaberg State High School
Bundaberg, QLDSkills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Cleaning and sanitizing
- Transportation Assistance
- Clean Driving Record
- Skill Development
- Budgeting and financial management
- Teamwork and Collaboration
- Multitasking
- Problem-Solving
- Active Listening
Timeline
Support Worker
CatholicCare
02.2024 - Current
Hospitality Worker
Kentucky Fried Chicken
09.2021 - 02.2024
No Degree -
Bundaberg State High School
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