INDIANA MOFFETT
Cairns,QLD
Summary
I am an outgoing, encouraging manager and an analytical problem-solver with talents for team building, leading and motivating, who is also proficient in independent decision-making, with sound judgment to positively impact on your company's success. I am dedicated to applying training, monitoring and morale-building to enhance employee engagement and boost my team's performance. A multi-tasking manager, known for creating a positive workplace culture and a high-performing workplace, I have demonstrated expertise in the food industry and am ready to explore new and exciting opportunities to expand on my career in customer service.
Overview
7
7
years of professional experience
Work History
Manager
Domino’s PIzza
06.2022 - Current
- Maintained professional, organised, and safe environment for employees and customers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximise business success.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Oversaw training of more than 20 team members.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Reviewed and approved employee schedules and timesheets.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
Retail Assistant
SPAR Australia Ltd
10.2018 - 06.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked merchandise, clearly labeling items, and arranging appropriately.
- Cash handling and POS system operation to process sales, returns and EFT payments.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Answered incoming calls and emails to provide product information, features and benefits.
- Maintained tidy and organised store environment to comply with cleanliness standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritised helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Sandwich and food preparation.
- General cleaning duties.
Food Server
Suki Bowl
10.2018 - 02.2019
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Assisted with preparing salads and cold food items.
- Processed orders on POS system and accepted cash and charge payments.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Cafe Assistant
Bikestop Cafe
01.2017 - 01.2019
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks.
- Used POS system to accurately enter orders and process payments.
- Restocked display cases with attractive arrangements to promote specialty food items like energy bars and sports drinks.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
High School Diploma -
Smithfield State High School
Smithfield QLD12.2022
Skills
- Adaptable
- Driven
- Team player
- Good communicator
- Friendly and Positive
- Problem-Solving
- Resilient
- Flexible
- Staff Management
- Team Leadership
- Customer Service
- Store Operations
- Outstanding Communication Skills
Accomplishments
- Young Scholars Program - Trinity Beach Primary School, Year 5 & 6
- Band Captain - Trinity Beach Primary School Band, Year 6 (2016)
- Academy of Excellence - Smithfield High School, Year 7, 8 & 9
- Team Captain, Black Wings: Level 3 All Star Cheerleading Team - Phoenix Dynamic Sports Entertainment
Attributes
- Effective Communication Skills: Articulate communicator with an appreciation for different communication styles required when working with other team members or with customers.
- Honest and Reliable: Strong morals and ethics, ensuring honesty, reliability and the ability to undertake tasks responsibly.
- Flexible: Understanding of the need to remain flexible to support last-minute demands and changes. Comfortable in changing environments and situations, ensuring ability to remain flexible and adaptable at all times.
- Outgoing personality: Friendly and confident approach to customer service.
References
- Billy Bakx, Store Manager, Domino's Smithfield, 0481 170 768
- Karen Wheelright, Previous Manager, SPAR Smithfield, 0418 205 793
- Graham Fragiacomo, Previous Owner, Bikestop Espresso, 0418 769 782
Timeline
Manager
Domino’s PIzza
06.2022 - Current
Retail Assistant
SPAR Australia Ltd
10.2018 - 06.2022
Food Server
Suki Bowl
10.2018 - 02.2019
Cafe Assistant
Bikestop Cafe
01.2017 - 01.2019
High School Diploma -
Smithfield State High School
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