Indiana Murray
Mortdale,NSW
Summary
Dynamic and customer-focused professional with extensive experience at Kmart, excelling in teamwork and delivering exceptional service. Proven ability to multitask and maintain a positive atmosphere while efficiently handling cash transactions. Committed to fostering customer relationships and ensuring satisfaction in fast-paced environments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
BOF/FOH
Kmart
Miranda
05.2023 - Current
- Online, pick and pack orders home deliveries and click and collect orders and scan away the store transfers.
- (register/ scos) making sure to go to the customers when they need help with the self checkouts and making sure to ask for more people on registers so the line is smooth and flowing so it is easy for the customers and me and my co-workers.
- Greeter (door person) making sure receipts are getting scanned and helping direct the customer for what they need.
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Provided efficient and courteous service to customers at all times.
Cashier/ Barista
Hummingbird patisserie
Oatley
02.2023 - 05.2023
- Provided friendly and efficient service to customers while taking orders and making recommendations.
- Maintained cleanliness of the work area throughout shifts including tables, floors, counters and equipment.
- Stocked refrigerators, shelves and other areas with necessary items on a regular basis.
- Trained new staff members on hospitality industry policies, procedures and best practices.
- Developed knowledge of menu items in order to make appropriate suggestions for customers.
- Performed opening and closing duties such as setting up necessary supplies and cleaning all equipment.
- Demonstrated excellent communication skills when dealing with customers, employees, supervisors and vendors.
- Followed proper sanitation standards while preparing food items according to health regulations.
Hospitality (Waitress)
Club Central
Menai
12.2020 - 01.2022
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
- Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service.
- Delivered meals to tables quickly while ensuring accuracy of orders placed by customers.
- Processed accurate cash and credit card transactions.
- Managed closing duties such as counting money and cleaning.
- Greeted and escorted guests to tables, fostering warm welcome.
- Restocked condiments, silverware, and napkins throughout the shift as needed for optimal guest satisfaction.
- Thoroughly cleaned assigned station before end of shift including wiping down surfaces and stocking items as needed.
- Cleared dishes promptly after each course was completed while ensuring table settings were reset properly.
- Trained new employees on restaurant policies.
- Answered telephones to take reservations or to-go orders.
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
- Created positive relationships with customers by providing friendly, helpful service throughout all interactions.
Education
Year 10 -
GRC
PeakhurstYear 12 - HSC
GRC
OatleySkills
- Teamwork and collaboration
- Customer service
- Friendly, positive attitude
- Multitasking
- Attention to detail
- Time management
- Multitasking Abilities
- Flexible and adaptable
- Active listening
- Friendly and outgoing
- Cash handling
- Opening and closing duties
- Cash register operation
- Basic math
- Barista
- Effective communication
- Positive attitude
- Communication
- Organizational skills
- Customer relations
- Cultural awareness
Certification
- Drivers License (P2)
- RSA/RCG
- White Card
Accomplishments
- 2010-2019 Ascendance Academy Cronulla,
- 2015-2024 Softball Development Team, Sutherland Shire Reps
- 2018 Team School Spectacular
References
- Meena Craig +61 403 055 848
- Jay turner 0402 037 083
Timeline
BOF/FOH
Kmart
05.2023 - Current
Cashier/ Barista
Hummingbird patisserie
02.2023 - 05.2023
Hospitality (Waitress)
Club Central
12.2020 - 01.2022
Year 10 -
GRC
Year 12 - HSC
GRC