Indiana Nash
Bridgewater,SA
Summary
Hardworking, friendly and passionate about hospitality, I have great communication and collaboration skills and enjoy working with a team. I have extensive experience in a range of areas including food and beverage service, consulting customers, food preparation, handling money and point of service systems.
I have worked in fast paced environments and have taken on many rolls such as; training, managing and customer service, as well as relaxed environments such as; pick-packing, stocking and organising work environment and instructing ballet for children
Overview
4
4
years of professional experience
Work History
Waitress
Community Cafe
02.2023 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Front of House Manager
Stirling Chickens
12.2020 - 04.2023
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Increased customer service ratings significantly through personable service.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Demonstrated leadership by keeping up with cleanliness and organization
- Drove excellent customer service through coaching, role modelling and incorporating customer feedback to reinforce and improve quality of service.
Waitress
Red Cacao
08.2022 - 12.2022
- Greeted new customers, discussed specials and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to help customers make food choices.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Dance Instructor
Hills Ballet School
07.2022 - 10.2022
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Planned routines for recitals and performances.
Front of House Supervisor
Uthai Kitchen
05.2020 - 08.2022
- Performed cash handling activities and secured nightly bank deposits.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Fast Food Crew Member
KFC
12.2019 - 02.2021
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
Picker Packer
Karma East
05.2019 - 05.2020
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
Education
High School Diploma -
Glenunga International High School
Glenunga, SA11.2022
Skills
- Accurate Money Handling
- Order Delivery Practices
- Stocking and Replenishing
- Dish Preparation
- Sales Expertise
- Food Running
- Complex Problem-Solving
- Sales Techniques
- Cool Under Pressure
- Accuracy and Efficiency
Timeline
Waitress
Community Cafe
02.2023 - Current
Waitress
Red Cacao
08.2022 - 12.2022
Dance Instructor
Hills Ballet School
07.2022 - 10.2022
Front of House Manager
Stirling Chickens
12.2020 - 04.2023
Front of House Supervisor
Uthai Kitchen
05.2020 - 08.2022
Fast Food Crew Member
KFC
12.2019 - 02.2021
Picker Packer
Karma East
05.2019 - 05.2020
High School Diploma -
Glenunga International High School
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