Indiana Stensholm

Help manage and supervise large groups of children and young adults ranging from 12-24 years old at Lookout 07 youth centre.

• Opening and closing shifts at CK Coffee Bar and Wholefood normally on average completing 10 hour shift
• Barista skills (2 years experience)
• Making cold drinks – Smoothies, Juices, Milkshakes and Iced Coffees
• Serving Experience - Delivering meals to tables
• Commercial Cleaning – Cleaning tables, menus, playroom and closing
• Cashiering and Customer Service - Till work cash and EFTPOS
• Food Preparation - Toasting and heating up food
• Making sandwiches and baking muffins

• Communicated effectively with kitchen staff to guarantee accurate order preparation and timely delivery.
• Recommended menu items based on guest preferences, resulting in higher customer satisfaction scores.
• Showcased expert knowledge of menu offerings by answering questions thoroughly and making informed suggestions when requested by guests.
• Participated in regular training sessions to stay current on menu updates, wine pairings, and service techniques.
• Handled cash transactions accurately, maintaining accountability for sales receipts throughout the shift.
• Collaborated closely with team members to ensure seamless service during peak hours.
• Managed high-volume table turnover efficiently, contributing to increased restaurant revenue.
• Resolved guest complaints professionally, resulting in improved guest relations and repeat business.
• Efficiently managed large parties while adhering to proper banquet service protocols, enhancing special event experiences for guests.
• Adapted quickly to unexpected changes in scheduling or staffing needs; consistently demonstrating flexibility during emergencies or high-volume periods.
• Assisted in maintaining a clean and organized dining area, ensuring an enjoyable experience for guests.
• Enhanced customer satisfaction by providing timely and attentive service in a fast-paced environment.
• Served food and beverages promptly while observing proper safety protocols for handling dishes containing allergens or dietary restrictions.
• Checked guests' identification before serving alcoholic beverages.
• Increased sales significantly by upselling higher-end products to customers.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

• Cleaned equipment and appropriate surfaces on a regular basis to uphold workplace food and safety regulations.
• Learnt how to prepare and make fresh smoothies milkshakes and juices.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials, and took drink orders.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.