Indiana Van Arkel

• Actioning requests for certificates pertaining to qualifications gained during a members time in Defence.
• Working closely within a tight-knit team, fostering an inclusive workplace especially when tackling challenging tasks.
• Certify qualifications and issue certificates.
• Attend personnel meetings and training sessions to improve skills and learn new policies and procedures.
• Correspond with clients through Defence ICT systems, email, telephone, or postal mail.
• Sort, receive, and distribute internal correspondence between relevant departments and personnel.
• Maintain accurate record keeping (Objective) of all interactions and certificates issued.
• Manage queries from members of Defence regarding a broad range of qualifications.

• Attended fortnightly meetings with a diverse group of young individuals facilitated by a Community Engagement Officer.

• Consultation on the design of the centre, ensuring it is a youth-friendly environment.

• Planning of activities and key events.

• Consultation on resource development, social media engagement, and website development.

• Media work.

• Consultation on topics such as quality of care, service delivery, community engagement, and health promotion.

• Involvement in mental health-related focus groups and consultations.

• Participation in recruitment of headspace staff (e.g. sit on interview panels); and

• Provision of information to the headspace consortium that informs members of local issues from their direct experience.

• Marshalled, moved, and secured advanced military aircraft
• Communicated instructions for tasks clearly and concisely to promote comprehension.
• Followed and helped enforce safety regulations for different ship equipment, systems, and work areas.
• Participated in yearly vessel deployments and essential missions during my time on HMAS Canberra.
• Kept shipboard firefighting and lifesaving equipment properly maintained for use in emergency situations.
• Trained sailors in proper use of heavy military equipment, improving crew efficiency and productivity.

• Pleasantly interacted with customers during busy periods to promote a fun, positive environment.
• Fostered close relationships with owners, employees, and customers.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Used POS system to accurately enter orders and process payments.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.