Indianna Draper
Hervey Bay,QLD
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
Barista
Zarraffas Coffee
12.2022 - Current
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Controlled line and crowd with quick, efficient service.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Used POS system to accurately enter orders and process payments.
- Moved and rotated stock daily.
Salon Assistant
TAFE Qld
04.2021 - 05.2022
- Scheduled appointments for salon and maintained efficient records for administrative and accounting needs.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Safeguarded client health by adhering to strict sanitization protocols for tools, equipment, and workstations before each use.
- Helped prepare clients for hair service.
Animal Caretaker
Hervey Bay Animal Refuge
03.2021 - 08.2021
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom.
- Educated visitors and staff on proper animal care and handling.
- Documented observations of animal behavior and physical condition to track health and progress.
- Followed pet care instructions for dietary needs and medication regimens.
Education
Urangan State High School
Urangan, QLDSkills
- Food Serving and Preparation
- Inventory Management
- Product Upselling
- Cash Handling
- Friendly and outgoing
- Opening and closing duties
Timeline
Barista
Zarraffas Coffee
12.2022 - Current
Salon Assistant
TAFE Qld
04.2021 - 05.2022
Animal Caretaker
Hervey Bay Animal Refuge
03.2021 - 08.2021
Urangan State High School
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