Summary
Overview
Work History
Education
Skills
Timeline
DeliveryDriver

Indianna Indianna

Holmview QLD,QLD

Summary

Highly motivated and hardworking professional with a strong desire to contribute combined knowledge and skills to enhance business performance. Excels both as an individual contributor and in team settings, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven, passionate about growth and efficiency, always striving to meet company needs and increase service value.

Overview

6
6
years of professional experience

Work History

Delivery Driver

DoorDash
03.2024 - Current
  • Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
  • Checked delivery addresses and verified correct package delivery.
  • Managed multiple tasks simultaneously while delivering goods within specified time frames.
  • Utilized GPS systems to accurately navigate routes while adhering to scheduled delivery times.
  • Maintained set routes and schedules to meet customer expectations.
  • Adhered to delivery schedules and deadlines.
  • Confirmed all packages were properly labeled.
  • Adhered to company policies regarding safety and security while on the road.
  • Observed and adhered to traffic laws and safety procedures, preserving accident-free driving record.
  • Monitored road and weather conditions for safe driving.
  • Utilized GPS systems efficiently when navigating through unfamiliar areas in order to deliver packages on schedule.
  • Maintained accurate records of deliveries and pickups, including customer signatures and itemized lists.

Cashier

BWS
07.2022 - 10.2023
  • Answered customer telephone calls promptly and appropriately.
  • Balanced the cash drawer by meticulously counting cash at the beginning and end of every shift.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Executed currency and credit transactions quickly and accurately.
  • Maintained high levels of productivity by efficiently processing cash, credit, debit, and voucher program payments for customers.
  • Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.
  • Provided exceptional customer service with efficient, prompt transactions.
  • Maintained knowledge regarding payment in the form of cash, checks, credit, vouchers/traveler’s checks, or automatic debit.
  • Successfully received orders, processed payments, and responded appropriately to guest concerns.
  • Collected payments by accepting cash, checks, or credit transactions from customers, making change as necessary.
  • Maintained awareness of surroundings and secured cash to prevent potential losses.
  • Provided customer service support to ensure customer satisfaction.
  • Restocked shelves and displays as needed.
  • Provided excellent customer service in all interactions.
  • Balanced the cash register at the end of each shift.
  • Utilized POS system to process transactions efficiently and minimize errors.
  • Maintained a neat and orderly work environment.
  • Created a welcoming atmosphere for customers by providing friendly and efficient service.
  • Maintained a clean and organized checkout area.
  • Responsible for opening and closing the store.
  • Followed all safety and security procedures.
  • Kept accurate records of sales, cash deposits, and customer transactions.

Customer Service

Mega Meats
09.2021 - 05.2022
  • Provided quality customer service to customers, weighing and packing meat to order, general cleaning duties ensuring quality sterilization and preparation and packaging of product
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Adhered to company policies and procedures while providing superior service.
  • Maintained an updated knowledge base of current products, services, pricing, promotions.
  • Met daily customer service quotas with a focus on quality.
  • Developed strong customer relationships and loyalty through effective communication.
  • Addressed customers courteously using suitable methods and problem-solving skills.

Customer Service

McDonald's
03.2019 - 08.2021
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Performed store opening and closing duties as required.
  • Built positive relationships with customers by providing friendly and helpful service.
  • Maintained cleanliness at the checkout area by wiping down counters, sweeping floors.
  • Demonstrated excellent customer service skills while processing payments, helping customers find items and answering questions.
  • Provided assistance to other team members when needed to ensure the smooth operation of the store front end.
  • Resolved customer concerns to meet unique needs and boost satisfaction.
  • Used POS system to compute accurate sales prices for purchase transactions.
  • Adhered to all health code regulations regarding food handling practices within the store.
  • Processed cash, check, and credit cards for customer purchases.

Picking and Packer

Lighthouse Care Loganholme
02.2020 - 11.2020
  • Work Experience with Lighthouse Care 2days pw
  • Duties include: pick and packing fruit, veggies, pantry, fridge and freezer foods to the most vulnerable in Logan community
  • Followed all established procedures for receiving, storing, picking and packing goods.
  • Adhered to quality standards throughout the picking and packing process.
  • Set up staging areas for efficient picking and packing process.
  • Assisted in warehouse operations when necessary such as inventory control or order picking and packing activities.
  • Managed daily tasks such as picking and packing orders, replenishing stock levels, data entry.
  • Helped with picking and packing, pallet building, and light assembly.

Education

12 Certificate -

Windaroo State High School
Windaroo, Queensland
10-2018

Certificate II - Hospitality

Windaroo Valley High
10-2018

Responsible Service of Alchol -

Windaroo Valley High
Barh Scrubs
10-2018

Responsible Service of Gaming -

Windaroo Valley High
10-2018

Skills

  • Customer service expert
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • POS system operations
  • POS systems
  • ID verification
  • Attention to detail
  • Point of sale operation
  • Time management

Timeline

Delivery Driver

DoorDash
03.2024 - Current

Cashier

BWS
07.2022 - 10.2023

Customer Service

Mega Meats
09.2021 - 05.2022

Picking and Packer

Lighthouse Care Loganholme
02.2020 - 11.2020

Customer Service

McDonald's
03.2019 - 08.2021

12 Certificate -

Windaroo State High School

Certificate II - Hospitality

Windaroo Valley High

Responsible Service of Alchol -

Windaroo Valley High

Responsible Service of Gaming -

Windaroo Valley High

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