Indianna Jenkins
Summary
Dedicated and hard-working hospitality manager. Recognized for ability to connect to and openly interact with a diverse customer base to ensure customers feel welcomed and comfortable in the restaurant. Volunteer experience with children, I have worked at the Anglesea art house the past three summers, providing help to disadvantaged children. Trusted with a variety of responsibilities such as money handling and locking up the restaurant alone. I have been a restaurant manager for two years; however I am interested in emerging into my field of psychology.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Jashn Courtyard
- Recruit, train, and manage restaurant staff
- Schedule shifts and manage staff rotation
- Highly valued for strong interpersonal skills, particularly strong in clear and reasoned communicatioin.
- Maintain high standard of customer service and guest satisfaction
- Address customer complaints and ensure timely resolution
- Resolving conflicts among staff members and addressing any interpersonal issues
- Handling difficult customer situations professionally and finding satisfactory resolutions
- Conducting staff training programs on service standards, safety protocols, and customer interactions
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Restaurant Manager
Rocky Point
11.2021 - 10.2022
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Learned many restaurant manager skills
- Delegation of tasks to staff
- Increased interpersonal skills with customers
Trained Barista
Kenty's Bakery
11.2018 - 12.2021
- Close relationships with customers
- Trusted responsibilities in relation to money- counting till
- Instruct younger employers on tasks needing to be done
- Effective leadership and work in a high-pressure environment, Cleaning and sanitizing all working areas
- Work effectively as a team member in a high-pressure environment
Community Work Volunteer
Anglesea Art House
- Volunteer work at the Anglesea art house- working with disadvantaged children over summer through their arts program
- Established and maintained relationships with local organizations to coordinate volunteer efforts.
- Act as a mentor and leader to young children.
Education
Bachelor of Psychological Science
Deakin University
Geelong, VIC11.2024
-
Sacred Heart College
Geelong, VIC2021
Skills
- Customer Service Best Practices
- Social Skills
- Confident persona
- Positive attitude
- Determined
- Hard working
Certification
- Working with Children check
- Responsible Services of Alcohol certificate
Timeline
Restaurant Manager
Rocky Point
11.2021 - 10.2022
Trained Barista
Kenty's Bakery
11.2018 - 12.2021
Restaurant Manager
Jashn Courtyard
Community Work Volunteer
Anglesea Art House
Bachelor of Psychological Science
Deakin University
-
Sacred Heart College
Similar Profiles
Priyanka KolichalaPriyanka Kolichala
Event Organizer at Jashn Entertainments LLCEvent Organizer at Jashn Entertainments LLC
Priyanka KolichalaPriyanka Kolichala
Event Organizer at Jashn Entertainments LLCEvent Organizer at Jashn Entertainments LLC
Mikal AyalaMikal Ayala
Director of Engineering at Courtyard & Residence Inn Marina Del Rey Brizo Bar & RestaurantDirector of Engineering at Courtyard & Residence Inn Marina Del Rey Brizo Bar & Restaurant
Zoe ChibuezeZoe Chibueze
Restaurant Manager at SmokehouseRestaurant Manager at Smokehouse
Reem Al KhadraaReem Al Khadraa
Restaurant Manager at Status Domino – King Saud UniversityRestaurant Manager at Status Domino – King Saud University