Indiarna Rainbird
St Helens,TAS
Summary
Dynamic and highly reliable professional with extensive experience at Bayside Hotel, excelling in customer service and cash handling. Proven ability to enhance guest satisfaction through strong multitasking and a welcoming demeanor, while maintaining compliance with health and safety regulations. Adept at fostering positive relationships and addressing customer needs effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender and Gaming Attendant
Bayside Hotel
03.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
- Responded promptly to machine malfunctions, minimizing downtime and maximizing gameplay opportunities for customers.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Built and established positive relationships with patrons, team members and supervisors.
Bar and Gaming Attendant
ST Helens RSL Ex-Service & Citizens Club
11.2021 - 02.2022
- Performed cash handling duties, provided change and balanced money at end of shift.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Fostered positive and welcoming atmosphere, greeting guests upon arrival and departure.
- Served high number of drinks to customers under high pressure conditions
Housekeeping Room Attendant
Parkside Bar and Kitchen
09.2019 - 03.2020
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Education
Launceston Collage
Launceston, TAS12.2019
Prospect High School
Launceston, TAS12.2017
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Cleanliness and hygiene
- Handling difficult customers
- Cash register operation
Certification
RSA
RCG
Tab compliance
Special employee licence
Cert 2 business management
Food safe handling
References
References upon request
Timeline
Bar and Gaming Attendant
ST Helens RSL Ex-Service & Citizens Club
11.2021 - 02.2022
Bartender and Gaming Attendant
Bayside Hotel
03.2021 - Current
Housekeeping Room Attendant
Parkside Bar and Kitchen
09.2019 - 03.2020
Launceston Collage
Prospect High School
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