Indica Costa
Mirrabooka
Summary
I am a dedicated and bubbly person that has excelled in hospitality and retail industries for the last 10+ years. Through these roles I have learnt the importance of building meaningful relationships with customers & working cohesively within a team environment. I am a fast learner, very reliable and would be thrilled given the opportunity to progress in my career.
Overview
11
11
years of professional experience
Work History
Acting SPSO
Australia Post
66 St Georges Tce, Perth, WA, 6000
06.2024 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Back of house operations such as stock management and maintaining shop appearance.
- Handling and processing cash/cheques at end of day
- Processing ID's
PSO
Australia Post
66 St Georges Tce, Perth, WA, 6000
11.2023 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
FRONT OF HOUSE SUPERVISOR
LA BARACCA
Lismore, NSW
01.2017 - 01.2023
- Main duties within my role at La Baracca include the following:
- General front of house duties including the opening and closing of the restaurant
- Maintaining positive customer relationships, ensuring their experiences are consistent and enjoyable
- Cash handling, end of day reports & banking
- Staff training and development of processes and procedures
- Maintaining a clean and safe café for staff members and customers
- Stock control & ordering
- Handling customer feedback & complaints in a respectful manner
OFFICE ADMINISTRATOR
SACKETT & WEIR ACCOUNTING
Lismore, NSW
01.2015 - 01.2017
- Main duties within my role as an Office Administrator at Sackett and Weir Accounting included:
- Being the first point of contact for clients & external partners by greeting them upon entry, answering phone calls or emails
- High attention to detail
- Money handling
- Ensuring client correspondence is attended to in a timely and orderly manner
- Upkeep of the filing systems in place
- Ensuring there was a clean and safe office environment
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
Timeline
Acting SPSO
Australia Post
06.2024 - Current
PSO
Australia Post
11.2023 - Current
FRONT OF HOUSE SUPERVISOR
LA BARACCA
01.2017 - 01.2023
OFFICE ADMINISTRATOR
SACKETT & WEIR ACCOUNTING
01.2015 - 01.2017