Indica Costa
Mirrabooka
Summary
I am a dedicated and bubbly person that has excelled in hospitality and retail industries for the last 10+ years. Through these roles I have learnt the importance of building meaningful relationships with customers & working cohesively within a team environment. I am a fast learner, very reliable and would be thrilled given the opportunity to progress in my career.
Overview
11
11
years of professional experience
Work History
Acting SPSO
Australia Post
06.2024 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Back of house operations such as stock management and maintaining shop appearance.
- Handling and processing cash/cheques at end of day
- Processing ID's
PSO
Australia Post
11.2023 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
FRONT OF HOUSE SUPERVISOR
LA BARACCA
01.2017 - 01.2023
- Main duties within my role at La Baracca include the following:
- General front of house duties including the opening and closing of the restaurant
- Maintaining positive customer relationships, ensuring their experiences are consistent and enjoyable
- Cash handling, end of day reports & banking
- Staff training and development of processes and procedures
- Maintaining a clean and safe café for staff members and customers
- Stock control & ordering
- Handling customer feedback & complaints in a respectful manner
OFFICE ADMINISTRATOR
SACKETT & WEIR ACCOUNTING
01.2015 - 01.2017
- Main duties within my role as an Office Administrator at Sackett and Weir Accounting included:
- Being the first point of contact for clients & external partners by greeting them upon entry, answering phone calls or emails
- High attention to detail
- Money handling
- Ensuring client correspondence is attended to in a timely and orderly manner
- Upkeep of the filing systems in place
- Ensuring there was a clean and safe office environment
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
Timeline
Acting SPSO
Australia Post
06.2024 - Current
PSO
Australia Post
11.2023 - Current
FRONT OF HOUSE SUPERVISOR
LA BARACCA
01.2017 - 01.2023
OFFICE ADMINISTRATOR
SACKETT & WEIR ACCOUNTING
01.2015 - 01.2017
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