Indica Sky Mckenzie-McDowell
Bunbury,WA
Summary
Dynamic and results-oriented professional with extensive experience in hospitality management, notably at Keg Steakhouse. Excelled in shift and team management, significantly enhancing customer satisfaction through expert conflict resolution and workload balancing. Proven track record in improving operational efficiency and fostering a collaborative work environment. Skilled in customer service best practices and adept at multitasking in fast-paced settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/Head Bartender
Whistler Golf Course
Whistler , British Columbia
05.2024 - 10.2024
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
Kitchen Manager /Dining Room Manager
Keg Steak house
Whistler , British Columbia
09.2021 - 05.2024
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Analyzed financial data including sales reports, budgeting information and cost analysis reports to make operational decisions.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Encouraged open communication to enhance teamwork among kitchen and front of house personnel.
Head Bartender/Restaurant Server
Bard and Banker
Victoria, British Columbia
06.2021 - 08.2022
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Effectively multitasked within fast-paced environment.
- Handled complaints and disputes from customers to promote customer satisfaction.
Education
High School Diploma -
Kelowna Secondary School
Kelowna British Columbia 06-2015
J.D. - Emergency Medical Responder
Justice Institute of British Columbia
Kelowna British Columbia 06-2015
Skills
- Team management
- Conflict resolution techniques
- Adaptable
- Workload balancing
- Exceptional customer service
- Strong work ethic
Certification
- Food safe certified
- Serving it right
- First aid certified
- Infant first aid certified
Timeline
Server/Head Bartender
Whistler Golf Course
05.2024 - 10.2024
Kitchen Manager /Dining Room Manager
Keg Steak house
09.2021 - 05.2024
Head Bartender/Restaurant Server
Bard and Banker
06.2021 - 08.2022
High School Diploma -
Kelowna Secondary School
J.D. - Emergency Medical Responder
Justice Institute of British Columbia
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