Indie Whelan
Greenslopes
Summary
Professional shopping expert with history of delivering high-quality, personalized services to meet diverse client needs. Proven ability to navigate online platforms and curate product selections to enhance customer satisfaction. Known for collaborative work style and adaptability to changing client demands, ensuring seamless and efficient service.
Overview
6
6
years of professional experience
Work History
Host
MECCA
01.2023 - Current
- Collaborated with a team of 90+ staff to enhance customer satisfaction and operational efficiency
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Online Personal Shopper
Woolworths
01.2019 - 07.2024
- Worked closely with department supervisors to optimize store processes and improve overall customer experience
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Implemented efficient inventory management strategies, minimizing discrepancies in item availability or selection errors.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
Education
Bachelor of Psychological Science - Criminal Justice
Griffith University
12.2027
Skills
- Motivated and customer-focused professional with extensive retail experience
- Customer service
- Detail-oriented
- Meeting KPIS
- Understanding of psychology to connect with customers
- Providing tailored solutions
- Commitment to delivering exceptional customer experiences
- Driving store success through dedication, empathy, and continuous learning
- Team collaboration
- Multitasking proficiency
- Effective time management
Timeline
Host
MECCA
01.2023 - Current
Online Personal Shopper
Woolworths
01.2019 - 07.2024
Bachelor of Psychological Science - Criminal Justice
Griffith University
Similar Profiles
Tamara WhitbyTamara Whitby
Host/Operations at MeccaHost/Operations at Mecca
Zoe DeeringZoe Deering
Host at MECCAHost at MECCA
Fatemeh (Rosa) OloumiFatemeh (Rosa) Oloumi
Systems Advocate at MECCASystems Advocate at MECCA