Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Indigo King

Northcote,VIC

Summary

Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organisational, and time management skills. Delivers memorable client experience through welcoming interactions and extensive product knowledge.

Overview

6
6
years of professional experience

Work History

Sales Assistant

Lee Mathews
Armadale, VIC
10.2022 - 12.2024
  • Maintained daily, weekly, and monthly KPIs.
  • Completed daily and monthly store budgets.
  • Liaised with staff and managers to create strategies to reach and exceed store budgets.
  • Completed weekly stocktake checks to reduce variance in stock and dollars at a store and company level.
  • Built rapport with new clients.
  • Weekly texting outreach to regular and new clients.
  • Maintained contact and engagement with VIP clients.
  • Created in-store content for customer outreach and company Instagram posts.
  • Visual merchandising of the store's interior, windows, and clothing racks.
  • Maintained strong product knowledge to better assist clients and staff members.
  • Maintained records related to sales for store management.
  • Processed transactions quickly and accurately, maintaining a balanced cash drawer.
  • Greeted customers to determine wants or needs.
  • Built and maintained relationships with peers and upper management to drive team success.

Volunteers Coordinator

Melbourne International Jazz Festival
North Melbourne, VIC
12.2020 - 01.2022
  • Created and managed a volunteer schedule on Deputy.
  • Liaised with volunteers via email and phone.
  • Liaised with staff in other areas of the festival to ensure sufficient volunteers were assigned to each event.
  • Provided ongoing support and guidance to volunteers, serving as a point of contact for questions and concerns.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Oversaw creation and use of volunteer support brochures, fliers and cards.
  • Organised and hosted an induction event for the volunteers, running through the festival program and volunteer expectations.
  • Assigned appropriate tasks to volunteers based on their individual skill levels and accessibility requirements.
  • Regularly evaluated volunteer performance and provided necessary feedback.
  • Guided employees in handling difficult or complex problems.
  • Maintained accurate and up-to-date volunteer records, including contact information, availability, and areas of interest.
  • Organised and hosted a volunteer wrap up event.

Back of House Assistant

Sans Beast
Brunswick West, VIC
12.2020 - 01.2022
  • Labeled, sorted, and organised packages for efficient delivery.
  • Packed product into designated boxes, taking care to protect items from damage or shifting during transport.
  • Assembled boxes and cartons according to customer specifications.
  • Assisted in loading trucks with orders for delivery to customers.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Reported any damaged items immediately to supervisors so they could be replaced or repaired quickly.
  • Maintained a clean and organised work area throughout the shift.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.

Front of House

John Gorilla Cafe
Brunswick West, VIC
12.2020 - 01.2022
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Maintained calm demeanor during high-volume periods and special events.
  • Monitored inventory levels of essential items such as coffee beans, milk containers, ensuring adequate supply at all times.
  • Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
  • Trained new employees on restaurant policies, procedures, and customer service standards.
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
  • Collected payments and provided accurate change.
  • Consistently maintained high levels of cleanliness, organisation, storage and sanitation of food and beverage products to ensure quality.
  • Interacted pleasantly with customers and offered assistance to find needed items.

Salon Assistant

You. By Luke Perger
Clifton Hill, VIC
12.2018 - 10.2020
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided shampooing services to clients including scalp treatments and conditioning treatments.
  • Assisted stylists in performing color services such as highlighting, coloring, toning, bleaching.
  • Prepared workstations for upcoming appointments by setting up styling chairs with necessary towels and tools.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Kept work stations clean and sanitized scissors, combs and other styling tools.
  • Maintained cleanliness of salon by sweeping floors, wiping down surfaces, and organizing supplies.
  • Created a welcoming atmosphere by maintaining a friendly attitude while interacting with guests.

Education

Bachelor degree - Music - Jazz and Improvisation

Victorian College of The Arts
01.2025

Victorian Certificate of Education -

Princes Hill Secondary College
01.2019

Responsible Service of Alcohol Certification -

01.2020

Skills

  • Efficient and effective task prioritisation
  • Polite and articulate
  • Excellent time management
  • Strong work ethic
  • Proficient verbal and written communication
  • Punctual and reliable
  • Observant and organised
  • Friendly and direct communicator

References

  • Lola Pilkington, Store Manager, Lee Mathews Armadale, 0481 240 801
  • Hadley Agrez, CEO & Program Director, Melbourne International Jazz Festival, 0481 240 801
  • Cathryn Wills, Founder & Creative Director, Sans Beast, 0414 393 919
  • Joanna Wilson, Business Owner, John Gorilla Cafe, 0413 803 912
  • Luke Perger, Business Owner, You. By Luke Perger, 0467 948 533
  • Jacob Bonanno, Business owner, Oxhey & Bushey, 0431 383 085

Timeline

Sales Assistant

Lee Mathews
10.2022 - 12.2024

Volunteers Coordinator

Melbourne International Jazz Festival
12.2020 - 01.2022

Back of House Assistant

Sans Beast
12.2020 - 01.2022

Front of House

John Gorilla Cafe
12.2020 - 01.2022

Salon Assistant

You. By Luke Perger
12.2018 - 10.2020

Bachelor degree - Music - Jazz and Improvisation

Victorian College of The Arts

Victorian Certificate of Education -

Princes Hill Secondary College

Responsible Service of Alcohol Certification -

Similar Profiles

CREATE PROFILE
Indigo King