Indigo Lionello-Gott
Coolum Beach,QLD
Summary
I am a highly motivated, fast learning individual seeking full time employment. I am accustomed to working in a fast-paced environment with the ability to think and solve quickly. I have the ability to adapt to new concepts and procedures and excel in a team environment. I have a positive, professional attitude and can guarantee to be an efficient, reliable employee.
Overview
7
7
years of professional experience
Work History
Optical Assistant, In Store Trainer and Supervisor
Specsavers Optometry And Audiology
07.2019 - Current
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership skills and problem-solving skills to maintain team efficiency and organize workflows.
Waitress and Shift Supervisor
Bombay Bliss
05.2017 - 01.2020
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Displayed enthusiasm and promoted excellent service to customers.
Waitress/Shop Assistant
The Shop @ Coolum
01.2017 - 01.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept merchandise neat, attractively displayed and sufficiently stocked to attract customers.
- Greeted customers, answered telephone and completed sales transactions to facilitate shop operations.
Education
High School Diploma -
Coolum Beach High School
Coolum Beach11.2019
Skills
- Excellent problem-solving skills
- Ability to manage and prioritise multiple tasks
- Strong communication skills
- General enthusiasm for learning new things
- Fast learner and can adapt well to changing environment
- Co-operative team player
- Ability to follow and interpret instructions
- Reliable and professional manner
Timeline
Optical Assistant, In Store Trainer and Supervisor
Specsavers Optometry And Audiology
07.2019 - Current
Waitress and Shift Supervisor
Bombay Bliss
05.2017 - 01.2020
Waitress/Shop Assistant
The Shop @ Coolum
01.2017 - 01.2018
High School Diploma -
Coolum Beach High School
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