Indii Peacock
Lilydale,VIC
Summary
Reliable and dependable, with a history at McDonald's for enhancing customer satisfaction through friendly and efficient service and maintaining high cleanliness standards. Excelled in multitasking and team leadership, significantly improving team cohesion and efficiency. Recognised for my problem-solving abilities, fostering positive relationships with both team members and customers and enthusiastic attitude when working.
Overview
3
3
years of professional experience
Work History
Barista
McDonald's
01.2023 - Current
- Maintained a clean and organized workspace during shifts.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to ensure they felt attended to.
- Contributed to a positive team environment through effective communication with colleagues.
- Cleaned counters, machines, utensils, and seating areas.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Fostered loyal customer base by remembering regular's. orders and preferences, making them feel valued.
- Used POS system to accurately enter orders and process payments.
- Memorised special recipe items and seasonal offerings.
- Promoted additional items with beverages, increasing store sales.
Crew Coach
McDonald's
02.2022 - Current
- Facilitated open communication among crew members, gaining trust and collaboration within the team.
- Enhanced team performance by providing constructive feedback and asking for feedback back.
- Established clear expectations for each crew member''s role.
- Fostered a positive work environment by encouraging new employees
- Trained new employees in different stations and skills.
- Became a role model for new employees.
- Assisted managers on shift.
- Provided First-Aid, on burns and wounds.
- Corrected and guided employees when unsure on task.
- Managed costumer face-to-face complaints and queries.
- Worked within a fast-paced environment
Baby Sitter/Helper
Family Friends House
01.2022 - 08.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and cleaning up room/s.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Education
High School Diploma -
Lilydale High School
Lilydale, VIC12-2024
No Degree -
Mooroolbark East Primary School
Mooroolbark, VIC12-2018
Skills
- Time management
- Friendly and outgoing
- Team player
- Problem-solving
- Active listener
- Cleanliness
- Team leadership
- Great customer service
- Decision-making
- Multitasking
- New hire training
- Reliable and dependable
Timeline
Barista
McDonald's
01.2023 - Current
Crew Coach
McDonald's
02.2022 - Current
Baby Sitter/Helper
Family Friends House
01.2022 - 08.2022
High School Diploma -
Lilydale High School
No Degree -
Mooroolbark East Primary School
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