Indiia Moroney
Narraweena,Australia
Summary
Experienced medical support professional with a strong focus on patient interaction and administrative efficiency. Efficiently manages appointments, handles patient inquiries, and coordinates with medical staff to ensure seamless operations. Recognized for effective collaboration and reliability in fast-paced environments. Proficient in utilizing medical software systems, maintaining accurate patient records, and creating a welcoming atmosphere for all individuals.
Overview
12
12
years of professional experience
Work History
Front Desk Medical Receptionist
Forhealthgroup
08.2021 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Working in a practice that has 27 doctors, Fast paced environment.
- Data entry
- Completed clerical duties and tasks for clinic administration.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Obtained payments from patients and processed healthcare cards for eligible rebates.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing in a very fast paced environment.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glasses.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Familiar with Pracsoft software
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Registered and verified patient records before triage with most up-to-date information.
Optical Dispenser
BIG W Optical
02.2019 - 10.2020
- Greeting customers and making the experience easy from beginning to finish.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Increased sales by educating customers on lens options, frame styles, and overall eyewear benefits.
- Demonstrated commitment to ongoing professional development through attendance at industry conferences, workshops, and seminars.
- Achieved high levels of customer satisfaction through personalized attention to individual needs during frame selection.
- Conducted thorough quality control checks on completed eyewear orders before dispensing them to patients.
- Provided valuable feedback on product offerings and services, contributing to the continuous improvement of the optical practice.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Supported company objectives with consistent performance meeting or exceeding sales targets on a regular basis.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
Receptionist Administrator
HCF Eye Care
01.2015 - 02.2019
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled all complaints and questions at the front desk and over the phone, re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, faxing, data entry.
- CRM Systems
- Optomate software
- Cold calling daily
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for patients needs or concerns.
- Handled complaints and questions, and re-directed calls to other team members.
Optical Dispenser
OPSM
03.2013 - 08.2015
- Assisted coworkers with complex cases, sharing expertise in lens materials, coatings, tints, and other optical options available to suit specific requirements.
- Enhanced sales performance by establishing rapport with customers and addressing their concerns effectively.
- Provided support to store management by assisting with staff training, ensuring that new hires were knowledgeable of products and services offered.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Educated clients on proper eyewear care techniques, prolonging the lifespan of their glasses or contact lenses.
- Kept up-to-date with industry trends, attending seminars and training sessions to continuously improve product knowledge and expertise.
Education
Diploma -
Business Administration
01.2019
First Aid Certificate -
01.2017
Year 12 HSC -
01.2012
Year 10 School Certificate -
01.2010
Skills
- Patient scheduling
- Appointment management
- Insurance verification
- Patient registration
- Office administration
- Schedule coordination
- Paperwork coordination
- Medical billing
- Microsoft office
- Point-of-sale system
- Intake form processing
- Check-in management
- Front desk operations
- Telephone etiquette
- Medical terminology
- Medical office administration
- Appointment scheduling
- Insurance claims
- Inpatient care
- Records management
- Appointment setting
- Proficient in CRM systems
- Proficient in all Microsoft software applications
- Account management
- Medical billing and coding
- Inventory oversight
- Patient reception management
- Computer proficiency
- Data management
- Data entry
- Problem-solving
- Administrative support
- Clerical support
- Patient eligibility requirements
- Calendar and appointment management
- Organization and time management
- Critical thinking
- Claim forms
Skillsandqualifications
Proven work experience as a Receptionist, Hands-on experience with office equipment (e.g. fax machines and printers, OPTOS), Professional attitude and appearance, Great written and verbal communication skills, Ability to be resourceful and proactive when issues arise, Excellent organizational skills, Multitasking and time-management skills, with the ability to prioritize tasks, Customer service attitude, Diploma, Business Administration, 2019, First Aid Certificate, 2017, Year 12 HSC, 2012, Year 10 School Certificate, 2010
Languages
eng
Native or Bilingual
Timeline
Front Desk Medical Receptionist
Forhealthgroup
08.2021 - Current
Optical Dispenser
BIG W Optical
02.2019 - 10.2020
Receptionist Administrator
HCF Eye Care
01.2015 - 02.2019
Optical Dispenser
OPSM
03.2013 - 08.2015
First Aid Certificate -
Year 12 HSC -
Year 10 School Certificate -
Diploma -
Business Administration
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