Indira Elena Pekaric
Sydney,NSW
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
6
6
years of professional experience
Work History
Customer Care Specialist
Commonwealth Bank
04.2022 - Current
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service
- Went above and beyond with service to promote loyalty and support bank goals
- Educated customers on online banking and mobile banking applications
- Processed various transactions with accuracy and according to bank standards and legal requirements
- Investigated disputes and handled suspected fraud with diligence and attention to detail
- Addressed and resolved customer product complaints empathetically and professionally
- Confirmed appointments, communicated with clients and updated client records
- Provided clerical support to company employees by copying, faxing and filing documents
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
- Organised, maintained and updated information in computer databases
- Maintained visitor log for entering and leaving facility for security purposes
- Processed customer returns to manage smooth refunds and exchanges following store procedures
- Engaged in friendly conversation with customers to better uncover individual needs
- Coordinated restocking of the sales floor with current merchandise and accurate signage for current promotions.
Receptionist
LJ Hooker Real Estate
01.2021 - 01.2022
- Answered the central telephone system and directed calls accordingly
- Kept the reception area clean and neat to give visitors a positive first impression
- Corresponded with clients through email, telephone or postal mail
- Helped organise and prepare reports and presentations for internal or client related use
- Routed incoming mail and messages to relevant personnel without delay.
Retail Assistant
JD Sports
01.2020 - 01.2021
- Coordinated restocking of the sales floor with current merchandise and accurate signage for current promotions
- Processed customer returns to manage smooth refunds and exchanges following store procedures
- Engaged in friendly conversation with customers to better uncover individual needs.
Receptionist
Eddy's Dental Laboratory
01.2018 - 01.2020
- Answered the central telephone system and directed calls accordingly
- Kept the reception area clean and neat to give visitors a positive first impression
- Corresponded with clients through email, telephone or postal mail
- Helped organise and prepare reports and presentations for internal or client related use
- Routed incoming mail and messages to relevant personnel without delay.
Education
High School Diploma -
Mitchell High School
Blacktown, NSW11.2018
Skills
- Complaint resolution
- Call center experience
- Payment Processing
- Attention to Detail
- Performance Improvement
- Organisation skills
- Customer Service
- Reliable
Education - Mitchell High School
High School Diploma, 2018
References
Available upon request
Languages
Bosnian
Professional Working
Serbian
Limited Working
Croatian
Limited Working
Timeline
Customer Care Specialist
Commonwealth Bank
04.2022 - Current
Receptionist
LJ Hooker Real Estate
01.2021 - 01.2022
Retail Assistant
JD Sports
01.2020 - 01.2021
Receptionist
Eddy's Dental Laboratory
01.2018 - 01.2020
High School Diploma -
Mitchell High School
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