Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Indira Natalia Duarte

Sydney,NSW

Summary

I am a person with excellent interpersonal skills, polite, well-spoken, and creative, this allows me to participate well in teamwork. Flexible hard worker ready to learn and contribute to team success.

During my previous jobs I have gained values, ethics, responsibility, and honesty that I can apply to any job and in any situation. I have experience working in customer service companies and restaurants looking after the needs of patrons, I am always attentive with a willing and helpful manner that is required to answer phone calls, taking reservations and prepare bills.

Always approachable, cheerful and possess good observation skills, as well as the ability to work alone or as part of a team.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Logistics Coordinator

Lean Staffing Solutions
Bucaramanga, Colombia
10.2021 - 03.2023
  • Relayed information between drivers and recipients regarding ETA and potential delays.
  • Logged, processed and followed up on merchandise authorization shipments in databases.
  • Evaluated incoming pick-up and delivery requests to determine driver assignments.
  • Determined response to effectively deal with emergencies, accidents and breakdowns.

Customer Service Associate

Amazon
Bucaramanga, Colombia
10.2020 - 10.2021
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Hostess

Crepes and Waffles
Bucaramanga, Colombia
09.2019 - 10.2020
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Education

Lawyer - Law

Pontifical Bolivarian University
Bucaramanga, Colombia
11.2019

Skills

  • Customer Service
  • Reports Generation
  • Conflict Resolution
  • Attention to Detail
  • Active Listening

Languages

English
Professional
Spanish
Native/ Bilingual

Certification

  • Licensed RSA NSW - 2023

Timeline

Logistics Coordinator

Lean Staffing Solutions
10.2021 - 03.2023

Customer Service Associate

Amazon
10.2020 - 10.2021

Hostess

Crepes and Waffles
09.2019 - 10.2020

Lawyer - Law

Pontifical Bolivarian University
Indira Natalia Duarte