Indirani SCHOCROFT
Port Noarlunga,SA
Summary
Energetic Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
4
4
years of professional experience
Work History
Flight Attendant
Jetstar Airways
05.2022 - 05.2023
- Ensured safety and comfort of customers onboard aircraft, anticipating customer needs.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- High standard of safety and in-flight hygiene
- Resolved passenger conflicts and medical emergencies during flights.
- Attended training's in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Food and Beverage Attendant
Moseley Beach Club
01.2019 - 01.2022
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Served bar food and alcoholic beverages including wine, craft beer and custom cocktails
- Handled POS system transactions
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
Guest Service Attendant
Zone Bowling Adelaide
01.2020 - 01.2021
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Education
Bachelor of Arts -
Adelaide University
Adelaide, SAGraduate -
Waldorf High School
Willunga, SA12.2018
Skills
- Problem-solving
- Sales Expertise
- Company Culture and Values
- Public Speaking
- Food and Beverage Service
- Assertiveness in safety
- Emergency Situations Management
References
- Jasamine Andrews, TEEG Zone Bowling Manager, 0424772261
Personal Information
Title: Experienced Customer Service Representative
Timeline
Flight Attendant
Jetstar Airways
05.2022 - 05.2023
Guest Service Attendant
Zone Bowling Adelaide
01.2020 - 01.2021
Food and Beverage Attendant
Moseley Beach Club
01.2019 - 01.2022
Bachelor of Arts -
Adelaide University
Graduate -
Waldorf High School
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