Indivar Kaushik

Customer Support: Strong ability to manage customer queries and provide effective solutions.

Telecommunications Knowledge: Familiarity with the Australian telecom industry and its practices.

Software Proficiency: Experienced in using Salesforce and ServiceNow for customer support and account management.

Problem Solving: Skilled in identifying issues and delivering solutions promptly.

Communication: Excellent verbal and written communication skills, ensuring clear and effective customer interactions.

Team Collaboration: Ability to work collaboratively in a team-oriented environment.

Skills and Achievements:

Assisted customers over the phone with faults and account queries, providing timely and effective solutions.

Utilised Salesforce to manage customer accounts and track interactions, ensuring comprehensive documentation and follow-up.

Leveraged ServiceNow to streamline support processes and enhance operational efficiency.

Developed customer-focused skills through ongoing training and collaboration with team members.

Engaged in continuous learning to enhance knowledge of the telecommunications industry and improve service delivery.

Achieved recognition as one of the top 7 performers for September among 300 agents, demonstrating commitment to excellence in customer service.

Received the Highest Praise Award for August, reflecting outstanding performance and dedication to customer satisfaction.

• Company Overview: (Victorian Department of Health Campaign)
• Managed inbound calls for Covid Vaccination bookings and provided assistance
• Conducted outbound calls for rebooking and Covid-related interviews
• Ensured positive and empathetic callers experiences
• Accurately maintained callers’ information and adhered to confidentiality standards
• Collaborated with healthcare professionals and contributed to quality assurance
• Played a key role in the Covid Vaccination campaign, addressing inquiries, conducting interviews, and ensuring compliance with health protocols
• (Victorian Department of Health Campaign)

• Company Overview: (Full Time)
• Collaborated with cross-functional teams to initiate, plan, execute, monitor, and close projects within scope, schedule, and budget constraints
• Developed and maintained comprehensive project documentation, including project plans, schedules, risk assessments, and status reports
• Facilitated effective communication among team members, stakeholders, and vendors
• Monitored and reported on project progress, identifying, and resolving issues to ensure timely delivery of project objectives
• Coordinated resource allocation, budget management, and procurement activities
• (Full Time)