Summary
Overview
Work History
Education
Skills
Timeline
Generic

Indra Mottuku

Cloud Support Engineer
Toongabbie

Summary

Cloud support skilled in managing, deploying, and troubleshooting cloud-based solutions, Have an in-depth knowledge on applications, helped customers by resolving their issues. Actively involved in building dashboards, generating reports, collaborating, and coordinating with various teams when resolve any kind of issues.

Overview

14
14
years of professional experience

Work History

Cloud Support Engineer

Equifax
03.2022 - Current
  • Involved in setting up, deploying, and maintaining cloud applications. Also involved in monthly image rotation.
  • Closely working with Application team and SRE’s and working on the tasks on different cloud platforms like GCP and AWS.
  • Involved in gathering monitoring requirements and created health checks, monitoring alerts using Datadog and AppDynamics and Apica to make sure the cloud applications are up and running all time.
  • working with AWS Cloudwatch, Kibana and GCP stack driver to investigate any issue related to applications.
  • Worked extensively on Kibana and Splunk to create dashboards, run reports, generate on fly reports based on vendor needs.
  • Involved in setting up applications in cloud using CI/CD pipelines.
  • Good in documenting the application, have created support guides for cloud applications.
  • Involved in crit-sit, restarting of servers, resolving any issues related to applications supported.
  • Good at generating reports on monthly basis for various cloud applications across different platforms.
  • Actively working on ServiceNow tickets by investigating the issues and resolving in timely manner.
  • Created and maintaining knowledge base for all the critical issues.
  • DevSecOps practices using Wiz reports, cloud compliance, enhance security posture, and ensure continuous governance across AWS and GCP resources.


Environment: CloudWatch, Kibana, GCP stack driver, Splunk, AppDynamics, Apica, Jenkins, ServiceNow, Jira, Java, Linux,, Github, wiz, Datadog, ChoasSearch, Pagerduty

SAP Basis Administrator

AGS Infotech
01.2012 - 03.2016

⮚ Implementing EHP, Support packs, Note assistance and Kernel Upgradation.
⮚ Time based and event based Scheduling of background jobs and monitoring them.
⮚ User creation and assigning Roles to users, Maintaining Profile parameters
⮚ Performance monitoring, Performing health checks in SAP system
⮚ SAP TMS configuration and importing transport requests to Quality and production systems.
⮚ Configuring logon groups and operation modes.
⮚ Proven ability to troubleshoot, analyze and solve business and/or customer issues with impeccable quality
and in given timelines
⮚ Great team player with ability to work in groups or as an individual with commitment to deliver while
abiding to standard processes or policies.
⮚ Excellent communication, analysis and problem solving skills with ability to interact with individuals and
clients and get updated with new tools and technologies in demand.
⮚ Good knowledge of SDLC with expertise in designing, developing and testing web applications
⮚ Create technical documents and standard support documentation.

Education

Bachelor of Science - Computer Engineering

Jawaharlal Nehru Technological University
Anantapur
04.2001 -

Skills

AWS, GCP, CloudWatch, Kibana, GCP stack driver, Splunk, AppDynamics, Apica, Jenkins, ServiceNow, Jira, Java, Linux, Github

Timeline

Cloud Support Engineer

Equifax
03.2022 - Current

SAP Basis Administrator

AGS Infotech
01.2012 - 03.2016

Bachelor of Science - Computer Engineering

Jawaharlal Nehru Technological University
04.2001 -
Indra MottukuCloud Support Engineer