Indraja Vanaparthy
Brisbane,QLD
Summary
A hardworking and passionate job seeker with strong organizational skills. To Seek and retain full-time positions that offer professional challenges and utilize interpersonal skills, good time management and problem-solving skills. An organized and reliable candidate with a positive attitude and the ability to successfully manage multiple priorities. Willingness to take on additional responsibilities to achieve team goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Q1 Auto Parts
05.2023 - 10.2023
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Recorded accurate and efficient records in customer database.
Customer Service Representative
Swavinn
11.2021 - 01.2023
- Responded to customer requests for products and services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Acted as main mediator to purchase stock from wholesale dealers and maintained records of products purchase and sold.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Human Resources Assistant
Novotel
06.2021 - 09.2021
- Collaborated with other interns to create a comprehensive employee handbook detailing company policies and expectations.
- Improved employee onboarding process by streamlining documentation and implementing orientation sessions.
- Reduced time spent on data entry tasks by creating automated templates for commonly used forms and reports.
- Conducted exit interviews to gather valuable feedback for future improvements in employee retention strategies.
- Answered and redirected incoming phone calls for office.
Education
MBA - Finance And Human Resources Management
Andhra University
Visakhapatnam, India03.2021
BBA - Business Management
St Joseph College For Women
Visakhapatnam, India04.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Computer Proficiency
Profession Relevant Skills
- Proficient understanding of Microsoft Word, Excel and Access.
- Capable of handling a variety of disputes and facilitating quick and efficient resolutions.
- Able to thrive and meet company standards in a busy call centre environment both alone and in a team setting.
- Successful at satisfying different types of customers with creative and knowledgeable solutions.
Hobbies and Interests
My garden is where I spend most of my free time, as I enjoy planting various fruits and vegetables. When I'm not working, I'm usually tending to my garden. Aside from gardening, I have a passion for pets and delight in their company. Drawing, sketching, and cooking are some of my favourite hobbies when I have time to spare.
Timeline
Customer Service Representative
Q1 Auto Parts
05.2023 - 10.2023
Customer Service Representative
Swavinn
11.2021 - 01.2023
Human Resources Assistant
Novotel
06.2021 - 09.2021
MBA - Finance And Human Resources Management
Andhra University
BBA - Business Management
St Joseph College For Women
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