Indraja Vanaparthy
Brisbane,Australia
Summary
A hardworking and passionate job seeker with strong organizational skills. To Seek and retain full-time positions that offer professional challenges and utilize interpersonal skills, good time management and problem-solving skills. An organized and reliable candidate with a positive attitude and the ability to successfully manage multiple priorities. Willingness to take on additional responsibilities to achieve team goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Amart Furniture Support Office
10.2024 - 03.2025
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
Swavinn
11.2021 - 01.2023
- Responded to customer requests for products and services
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Acted as main mediator to purchase stock from wholesale dealers and maintained records of products purchase and sold
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
Human Resources Assistant
Novotel
06.2021 - 09.2021
- Collaborated with other interns to create a comprehensive employee handbook detailing company policies and expectations
- Improved employee onboarding process by streamlining documentation and implementing orientation sessions
- Reduced time spent on data entry tasks by creating automated templates for commonly used forms and reports
- Conducted exit interviews to gather valuable feedback for future improvements in employee retention strategies
- Answered and redirected incoming phone calls for office
Education
MBA - Finance And Human Resources Management
Andhra University
Visakhapatnam03.2021
BBA - Business Management
St Joseph College For Women
Visakhapatnam04.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Computer Proficiency
- Proficient understanding of Microsoft Word
- Proficient understanding of Excel
- Proficient understanding of Access
- Dispute resolution
- Ability to thrive in a busy call center environment
- Teamwork
- Creative problem-solving
- Knowledgeable solutions
Hobbies and Interests
- Gardening, particularly planting various fruits and vegetables.
- Spending time with pets.
- Drawing and sketching.
- Cooking.
Profession Relevant Skills
- Proficient understanding of Microsoft Word, Excel and Access.
- Capable of handling a variety of disputes and facilitating quick and efficient resolutions.
- Able to thrive and meet company standards in a busy call center environment both alone and in a team setting.
- Successful at satisfying different types of customers with creative and knowledgeable solutions.
Timeline
Customer Service Representative
Amart Furniture Support Office
10.2024 - 03.2025
Customer Service Representative
Swavinn
11.2021 - 01.2023
Human Resources Assistant
Novotel
06.2021 - 09.2021
MBA - Finance And Human Resources Management
Andhra University
BBA - Business Management
St Joseph College For Women
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