Indran Sundarkumar
Melbourne,,Australia.
Summary
With over a decade of hands-on experience in Calypso application support and configuration, I specialize in delivering robust solutions for critical financial systems. My expertise spans end-to-end Calypso configuration, troubleshooting, and optimization, ensuring seamless operations for global clients.
Overview
12
12
years of professional experience
Work History
Incident Management Lead
Calypso
02.2021 - Current
- Oversee the management of incidents and problems, ensuring effective triage and resolution
- Communicate with stakeholders to keep them informed about incidents and provide updates until each issue is resolved
- Include metrics if available (e.g., "reduced incident resolution time by 30%").
- Serve as the main point of contact for critical incidents, collaborating with cross-functional teams to facilitate efficient resolutions
Analyst Engineer
Calypso
08.2017 - Current
- Lead a team of [X] support analysts, ensuring timely resolution of production issues and maintaining high system availability
- Manage and oversee batch processing and disaster recovery (DR) events, ensuring minimal downtime and business continuity
- Monitor system performance, identify bottlenecks, and implement proactive measures to prevent outages
- Mentor and train team members, fostering a culture of continuous learning and professional growth
- Collaborate with development and infrastructure teams to implement system enhancements and automation
- Document and maintain standard operating procedures (SOPs) for support processes
- Monitor system health and perform ongoing surveillance to ensure data ingestion and reconciliation processes are functioning properly
- Act as a key decision maker in the support process, working with the AWS Cloud-based and Java technology stack
- Participate in the on-call production support duty rotation after hours and at weekends
- Handle audit requests and maintain documentation to ensure compliance with the regulatory frameworks
Production Support Analyst
Calypso
09.2014 - 07.2017
- Provided Level 2/3 support for Calypso applications, resolving complex technical issues and ensuring system stability
- Monitored and managed batch jobs, ensuring successful execution and troubleshooting failures promptly
- Conducted root cause analysis (RCA) for recurring issues and implemented long-term solutions
- Worked closely with business users to understand requirements and provide technical solutions
- Assisted in the planning and execution of disaster recovery drills, ensuring compliance with business continuity plans
- Maintained and updated technical documentation, including runbooks and knowledge base articles
Graduate Analyst
Business Improvement
02.2014 - 08.2014
- Aligned process maps & updated work instructions for Challenger/Adventedge, to match NAB standards, in addition to conducting gap analysis to identify better control procedures
- Analysis of Loan IQ documents from a risk perspective to highlight users who required access to certain systems
- Designed Visual Management for the Enterprise Sales & Ops Planning initiative, to create awareness for more accurate volume forecasting
- Actively worked with Hanover Employment Services, to develop a project plan to maximize government funding during their tendering process (Graduate Community Project)
Graduate Project Analyst
Channel Services & Implementation
08.2013 - 01.2014
- Developed end to end process maps for key processes at the Customer Contact Centre
- Facilitated NAB Smart Talk Remediation, analyzing data and consulting with various stakeholders
- Completed data migration from support point to NABit
Graduate Business Analyst
NextGen
02.2013 - 07.2013
- Developed and updated contents of the Operational Assistance Checklist, with a high level of focus on impact analysis & technical capabilities
- Prepared Non-Functional Requirements Compliance Reports & Master Services Agreements for various storage, imaging and print vendors
Education
Master of Organizational Change Management -
University of New England
01-2012
Post Graduate Diploma in Project Management -
University of South Australia
01-2012
Master of Business Administration -
Victoria University
01-2011
Master of Business in Enterprise Resource Planning Systems -
Victoria University
01-2011
Bachelor of Business Management -
Victoria University
01-2010
Skills
- Batch/DR Event Management
- Incident and Problem Management
- Troubleshooting and Root Cause Analysis
- ITIL Framework
- Stakeholder communication
- Process Improvement and Automation
- System Monitoring and Maintenance
- Management of AWS Cloud-based services
Accomplishments
- Led the team to achieve 60% incident reduction over the last 12 months.
- Played a key role in the successful execution of 4 disaster recovery drills, ensuring business continuity.
Technical Skills
- Tools: Calypso, Autosys, ServiceNow, JIRA, Splunk, SQL, Unix/Linux
- Languages: SQL, Shell Scripting
- Databases:Oracle, SQL Server
- Operating Systems: Windows, Linux/Unix
References
References available upon request.
Timeline
Incident Management Lead
Calypso
02.2021 - Current
Analyst Engineer
Calypso
08.2017 - Current
Production Support Analyst
Calypso
09.2014 - 07.2017
Graduate Analyst
Business Improvement
02.2014 - 08.2014
Graduate Project Analyst
Channel Services & Implementation
08.2013 - 01.2014
Graduate Business Analyst
NextGen
02.2013 - 07.2013
Master of Organizational Change Management -
University of New England
Post Graduate Diploma in Project Management -
University of South Australia
Master of Business Administration -
Victoria University
Master of Business in Enterprise Resource Planning Systems -
Victoria University
Bachelor of Business Management -
Victoria University
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