Indranil Biswas
Melbourne,VIC
Summary
Forward-thinking Technology Analyst bringing 15 years of expertise in IT, Network and Control Plane for Telecommunication sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in cutting-edge technologies with passion for continuous learning.
Overview
16
16
years of professional experience
Work History
XDM & IP-RDM DevOps Team Lead
Infosys Ltd.
01.2020 - Current
- Championed innovation initiatives, driving technological advancements within organization.
- Lead team in developing innovative solutions for complex technical challenges, resulting in improved product quality.
- Studied client requirements, developing, and implementing software solutions that fit with expectations.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated leadership skills in managing projects from concept to completion.
- Wrote and updated detailed technical documentation for software applications.
- Supervised team of 10 people engaged in application enhancement and support work.
- Developed and tested software solutions to meet customer needs.
- Utilized source control systems to manage software development cycle.
- Managed cross-functional teams to ensure timely project completion and adherence to deadlines.
- Mentored junior team members, fostering professional growth and development within technology department.
- Self-motivated, with strong sense of personal responsibility.
- Identified issues, analyzed information, and provided solutions to problems.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
Control Plane Engineering Team
Infosys Ltd.
05.2015 - 12.2019
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in team environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in team setting, providing support and guidance.
TID and EPIC Team
Infosys Ltd.
04.2008 - 04.2015
- Wrote and updated detailed technical documentation for software applications.
- Developed and tested software solutions to meet customer needs.
- Utilized source control systems to manage software development cycle.
- Conducted regular training sessions for new employees to facilitate seamless integration into team.
- Monitored system performance to identify potential issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Researched and identified solutions to technical problems.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Installed and configured operating systems and applications.
- Used ticketing systems to manage and process support actions and requests.
- Worked effectively in fast-paced environments.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
Education
Bachelor of Technology - Electronics And Communications Engineer
Sikkim Manipal Institute of Technology
Majitar, Sikkim, India07.2008
Skills
- Requirements Documentation and Scope development
- Project Coordination and Cost Estimations
- Team Collaboration
- Amazon Web Services, AWS Cloud Practitioner
- Proficient in Perl, Python, Shell Scripting, Core JAVA, Spring Boot, Rest API, HTML5, XML, JSON, JavaScript, DNS
- Solutions deployment, CI/CD
- Code debugging
- Source and Version Control: Git, GitHub, SVN
- Microservice Design
- Testing and debugging
- Configuration Management
- Coaching and Mentoring
Accomplishments
- Received award for successful transition of XDM and IP-RDM application without any issues or escalations
- Received rookie of the year award
- Received many spot awards for innovative and quick resolution of project issues.
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Limited Working
Assamese
Elementary
Timeline
XDM & IP-RDM DevOps Team Lead
Infosys Ltd.
01.2020 - Current
Control Plane Engineering Team
Infosys Ltd.
05.2015 - 12.2019
TID and EPIC Team
Infosys Ltd.
04.2008 - 04.2015
Bachelor of Technology - Electronics And Communications Engineer
Sikkim Manipal Institute of Technology
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