Indra RUSLI Sutanto

Manager of Operations

Maria Vraca T/AS G&M Vraca

01.2012 - Current

Directed initiatives to improve work environment, company culture or overall business strategy.
Reduced operational risks while organizing data to forecast performance trends.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed systems and procedures to improve operational quality and team efficiency.
Mitigated business risks by working closely with staff members and assessing performance.
Analyzed and reported on key performance metrics to senior management.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Assisted in recruiting, hiring and training of team members.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Supervised operations staff and kept employees compliant with company policies and procedures.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Trained new employees on proper protocols and customer service standards.