INDRA SMRITA BANERJEE
Brunswick,VIC
Summary
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Technical Project Manager
INDRA SMRITA BANERJEE, Wipro Ltd
01.2019 - Current
- Title
- Fortifying Cybersecurity Operations: Implementing Resilient Incident Management and Process Governance for Managed Security Services
- Enterprise Partner Leading Global Diversified Conglomerate with interests in metals, cement, textiles, chemicals, and financial services
- Project Description The Managed Security Service Operation in Cybersecurity project involves comprehensive incident management, problem management, and seamless coordination across different IT team functions
- The primary focus is on establishing robust process governance to achieve compliance with the ISO 27001 security standard and meet regulatory requirements under ISMS
- Within this framework, the role entails ensuring strict adherence to ITIL best practices, overseeing the design and implementation of streamlined processes, and continuously monitoring their performance
- Any identified areas for improvement are promptly addressed and fortified to enhance the overall efficiency of the project
- Furthermore, the project includes the responsibility of managing backups and integrating devices with a monitoring tool, meticulously tracking the availability
- CPU, memory, and disk performance of all devices within the designated scope
- This encompasses critical network components such as firewalls, proxies, IPS, VPNs, load balancers, web application firewalls, and more
- Roles and Responsibilities
- Incident and Problem Management: Oversee the handling of security incidents and problems, ensuring timely resolution and minimizing impact on operations
- Establish protocols for incident identification, classification, and escalation to appropriate teams
- Process Governance and Compliance: Ensure strict adherence to the ISO 27001 security standard and regulatory requirements under ISMS
- Enforce ITIL best practices and establish a framework for effective process governance
- Process Design and Implementation: Lead the design and implementation of streamlined processes for incident management, problem management, and coordination with IT teams
- Collaborate with stakeholders to ensure process alignment with project objectives
- Change Management Plans: Proactively identify the need for change which may arise due to various factors such as technological advancements, process inefficiencies, market demands, or internal improvements
- Works with stakeholders to develop comprehensive change management plans
- These plans outline the objectives, scope, timeline, resources, and communication strategies for the proposed changes
- Quality Assessment: Implementing quality assessment according to sampling base of 10% of total tickets for incidents and service requests considering few specific parameters to evaluate quality score of Individual Engineer as well as overall process help identifying Top Bin and Bottom Bin resources
- Performance Monitoring and Improvement: Continuously monitor process performance metrics, identifying areas for improvement and implementing necessary enhancements
- Conduct regular process reviews to optimize efficiency and effectiveness
- Client Meetings and Communication: Participate in meetings with internal and external clients, fostering effective communication and understanding of client requirements
- Document meeting minutes and action plans for follow-up
- Reporting and Presentations: Prepare comprehensive business-specific reports, highlighting key performance indicators and project insights
- Deliver presentations to clients, effectively communicating project progress and outcomes
- Device Management and Monitoring: Oversee the management of critical network devices, ensuring their integration with a monitoring tool for availability and performance monitoring
- Collaborate with the technical team to address any issues promptly
- Team Performance Evaluation: Assess individual team members' performance based on key parameters, recognizing top performers and identifying areas for improvement
- Provide feedback and support to team members to foster professional growth and development
- Risk Management: Identify potential risks and challenges within the project and implement risk mitigation strategies
- Monitor risk factors and take proactive measures to minimize project disruptions
- Stakeholder Coordination: Coordinate with various IT teams, vendors, and stakeholders to ensure seamless project execution
- Foster effective collaboration and cross-functional teamwork
- Continuous Improvement: Identify opportunities for process improvement and lead initiatives to enhance operational efficiency and effectiveness
- Project Title
- IT Service Operations and Compliance Management: Implementing robust incident management, conducting root cause analysis, adhering to SLAs, mitigating operational risks, and addressing audit compliance to ensure service excellence and regulatory adherence in Managed Services
- Enterprise Partner Leading telecommunications and digital services provider, serving as the largest mobile network operator in India
- Project Description The project aims to enhance IT service operations and ensure compliance within
- Managed Services
- It focuses on implementing resilient incident management practices, conducting root cause analysis, and facilitating business continuity planning
- The project emphasizes SLA compliance, proactive risk mitigation, coordination of power shutdown activities, and facility maintenance
- Additionally, it addresses audit compliance, fostering optimal service delivery and regulatory adherence
- Roles and Responsibilities
- Incident Management and Root Cause Analysis (RCA): Efficiently manage detailed reports on major incidents, conducting root cause analysis to prevent recurring issues
- Collaborate with stakeholders to communicate incident-related information, business impact, affected services, resolution timeframes, accountability, and dependencies
- Business Continuity Planning (BCP) and Change Management: Ensure timely completion of scheduled annual BCP testing, maintaining compliance with the change management process for related activities
- Customer Engagement and Meeting Records: Conduct monthly reviews with internal and external customers, diligently maintaining records of meetings (Minutes of Meeting - MOM)
- Ensure prompt closure of actions and store records at a centralized location within 3 days of each meeting
- Ticket Management and SLA Compliance: Exhibit a proactive approach in resolving tickets within Service Level Agreements (SLAs), aiming for a 10% monthly reduction in ticket volume
- Risk Mitigation: Identify and mitigate operational-level risks in line with the defined risk management plan
- Power Shutdown and Alternate Location Setup: Collaborate with the manager to efficiently coordinate power shutdown activities and set up accounts at alternate locations as required
- Facility Maintenance and Cleanliness: Ensure the neat and clean maintenance of hub rooms, communication rooms, and data centers
- Oversee proper cable patching without cross-cabling between racks
- Audit Compliance: Proactively address gaps identified in audits by client/internal auditors, ensuring timely resolution and adherence to specified timelines.
Assistant Manager
Concentrix Daksh Services India Pvt. Ltd
03.2016 - 01.2019
Regional Delivery Manager
Swarna Technology Pvt. Ltd
11.2013 - 03.2016
Regional Program Manager
DSM Infocom Pvt. Ltd
01.2011 - 10.2013
Project Manager
Netplus Technologies
04.2010 - 12.2010
Engineer
Infotech Consultancy Services Limited
07.2009 - 04.2010
Network Engineer
Network Solutions Pvt. Ltd, An IBM Company
02.2008 - 06.2009
Facility Management Engineer
P&R Services
11.2006 - 02.2008
Desktop Engineer
Pecon Infotech Ltd
03.2006 - 11.2006
Education
Bachelor of Technology -
degree - Electronics & Communication Engineering
Accomplishments
- SDN Solutions for Enterprise Customers in large-scale IT-Infrastructure Projects and Service Management
- I employ Agile Project Management methodologies to ensure seamless collaboration and iterative development, enabling us to deliver high-quality solutions that meet evolving customer needs
- As part of Release Management, I orchestrate the smooth delivery and implementation of our SDN Solutions, coordinating with development, testing, and deployment teams
- Engaging closely with stakeholders, I translate their requirements into actionable project plans and identify opportunities for process improvement to align with clients' business objectives
- Leveraging Azure Cloud Management, I optimize network operations and enhance scalability for Enterprise Customers, providing flexible and cost-effective solutions
- Prioritizing cybersecurity, I safeguard our clients' critical assets and data through risk assessment, threat identification, and robust mitigation strategies for our SDN Solutions
- Leading SAFe6 Certification for 16 PDUs and 16 SEUs
- Microsoft Certified Azure Administrator Associate (AZ-104)
- PMP Certification Preparation Workshop for 35 PDUs / Contact Hours
- WPMP Certification
- ITIL 2011 Foundation Certificate in IT Service Management
- CCNP (Exam Series: 642-892 & 642-892), CERTIFICATIONS
- CORE COMPETENCIES
- ACADEMIC
- QUALIFICATION
- KEY PROJECTS
- Project Title
- Unified Network Orchestration Platform: Automating Enterprise Network
- Deployment and Simplifying Network Management
- Enterprise Partner Leading Global Networking and Telecommunications Equipment Manufacturing and
- Solutions
- Project Description The project involves intellectual property development for a cutting-edge
- Orchestration layer designed to streamline Enterprise Network management
- This innovative solution brings an automation platform to seamlessly orchestrate LAN
- WAN, DC, and Cloud domains, all in one user-friendly interface
- The product, available as either an on-premises or cloud-native deployable platform, revolutionizes network deployment by simplifying and automating processes
- It enables efficient configuration, monitoring, and management of network elements, enhancing overall productivity
- Roles and Responsibilities
- Project Planning and Estimation: Develop a detailed project plan, including defining project goals, objectives, tasks, timelines, and resource requirements
- Collaborate with the team to create a backlog of tasks and assist in estimating the effort and time required for each task
- Azure Cloud Management: Work closely with architects and technical teams to design the Azure cloud infrastructure that meets the project requirements
- Ensure scalability, availability, and security considerations are addressed
- Team Management and Agile Facilitation: Build and lead cross-functional teams, including cloud engineers, developers, network administrators, and security specialists, assigning tasks, guiding them through Agile practices, ceremonies, and frameworks (e.g., Scrum, Kanban) to ensure efficient and effective project execution
- Iteration and Release Planning: Work with the team to plan iterations (sprints) and releases, ensuring that objectives are well-defined and achievable within the specified time frame
- Risk Management: Identifying potential risks and developing risk mitigation strategies
- Monitoring project risks and taking appropriate actions to minimize their impact
- Compliance and Regulations: Ensure the project's compliance with relevant cybersecurity laws, regulations, and industry standards, including data protection laws, industry-specific frameworks, and internal security policies
- Communication and Stakeholder Management: Facilitate communication and collaboration among project team members and stakeholders
- Provide regular updates, status reports, and presentations to stakeholders, ensuring transparency and alignment with project goals
- Quality Assurance: Establish quality control measures to ensure that the Azure cloud infrastructure meets defined standards
- Conduct regular reviews, audits, and testing to validate the solution's functionality and performance
- Change Management: Manage changes to the Azure cloud infrastructure effectively
- Evaluate change requests, assess their impact, and ensure proper documentation, communication, and implementation of approved changes
- Budget and Cost Management: Create and manage the project budget, ensuring that resources are allocated appropriately and that costs are controlled throughout the project's lifecycle
- Vendor Management: Liaise with external vendors or third-party service providers to ensure their products or services align with the project requirements and security standards
- Performance Tracking and Metrics: Track project progress using Agile metrics such as burndown charts and velocity to monitor key performance indicators, provide regular status reports to stakeholders as well as higher management and identify areas for improvement
- Collaborating on Project Proposal Preparation: Facilitating Executive
- Management, Business Development, and Subject Matter Experts in Crafting
- Project Proposals with Respect to Captured Requirements
- Project Title
- Advanced WAN Upgrade: Enhancing Bandwidth with Multi-Vendor MPLS
- Upgrades and Seamless Circuit Transitions
- Enterprise Partner Premier Global Banking, Wealth Management, Investment Management, Asset and
- Financial Servicing
- Project Description The project involves upgrading WAN by performing MPLS upgrades using multiple vendors
- The main objective is to increase the bandwidth by implementing new circuits, as some existing circuits may not support the desired bandwidth
- If any existing circuits are suitable for the target bandwidth, they will be retained
- The project requires coordination with internal teams and the vendors to schedule configuration changes and ensure a smooth transition in case of circuit changes
- Roles and Responsibilities
- Project Planning: Define the project scope, objectives, and deliverables based on the description provided
- Develop a detailed project plan, including timelines, milestones, and resource allocation
- Stakeholder Communication: Communicate with stakeholders to ensure a shared understanding of project goals and requirements
- Regularly update stakeholders on project progress, milestones, and potential risks
- Risk Management: Identify potential risks and challenges associated with the
- WAN upgrade project
- Develop risk mitigation plans and strategies to address identified risks
- Proactively monitor risks throughout the project lifecycle
- Resource Management: Allocate resources effectively, including personnel, budget, and equipment, to ensure project success
- Coordinate with the procurement team to acquire necessary equipment and services
- Vendor Coordination: Work closely with primary and secondary vendors (AT&T and Sprint) to plan and execute the MPLS upgrades
- Schedule configurations and coordinate efforts with internal and vendor teams
- Quality Assurance: Ensure that the project deliverables meet the required quality standards
- Collaborate with the testing and QA team to validate the functionality and performance of the upgraded WAN
- Change Management: Develop and implement a change management plan to handle potential circuit changes
- Communicate any circuit changes and their impact to stakeholders
- Project Execution: Oversee the execution of the project plan, ensuring adherence to timelines and milestones
- Monitor project progress and take corrective actions as needed to keep the project on track
- Issue Resolution: Address any project issues or roadblocks that arise during the
- WAN upgrade
- Work with relevant teams to find solutions and ensure smooth project flow
- Documentation and Reporting: Ensure comprehensive documentation of project plans, changes, and configurations
- Prepare regular status reports and project documentation for stakeholders and management
- 4
Certification
• Leading SAFe®6 Certification for 16 PDUs and 16 SEUs
• Microsoft Certified Azure Administrator Associate (AZ-104)
• PMP® Certification Preparation Workshop for 35 PDUs / Contact Hours
• WPMP® Certification
• ITIL® 2011 Foundation Certificate in IT Service Management
• CCNP® (Exam Series: 642-892 & 642-892)
Languages
English
Full Professional
Hindi
Full Professional
Bengali
Native or Bilingual
Timeline
Technical Project Manager
INDRA SMRITA BANERJEE, Wipro Ltd
01.2019 - Current
Assistant Manager
Concentrix Daksh Services India Pvt. Ltd
03.2016 - 01.2019
Regional Delivery Manager
Swarna Technology Pvt. Ltd
11.2013 - 03.2016
Regional Program Manager
DSM Infocom Pvt. Ltd
01.2011 - 10.2013
Project Manager
Netplus Technologies
04.2010 - 12.2010
Engineer
Infotech Consultancy Services Limited
07.2009 - 04.2010
Network Engineer
Network Solutions Pvt. Ltd, An IBM Company
02.2008 - 06.2009
Facility Management Engineer
P&R Services
11.2006 - 02.2008
Desktop Engineer
Pecon Infotech Ltd
03.2006 - 11.2006
Bachelor of Technology -
degree - Electronics & Communication Engineering
• Leading SAFe®6 Certification for 16 PDUs and 16 SEUs
• Microsoft Certified Azure Administrator Associate (AZ-104)
• PMP® Certification Preparation Workshop for 35 PDUs / Contact Hours
• WPMP® Certification
• ITIL® 2011 Foundation Certificate in IT Service Management
• CCNP® (Exam Series: 642-892 & 642-892)
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