Indria-Kristine Ilves
Moree,NSW
Summary
Passionate and versatile team player with experience in various fields, including farm work and customer service. A quick adapter who can easily adjust to different work environments and tasks, always ready to take on new challenges. An enthusiastic attitude and initiative contribute to the success and development of the team, providing reliable support in both routine tasks and rapidly changing situations.
Overview
6
6
years of professional experience
Work History
Feeder Bay Opertator / Truck Operator
North West Ginning
07.2024 - Current
- Unloading cotton – responsible for loading and unloading cotton.
- Handling and monitoring equipment – preventing overloading and blockages.
- Performing maintenance and repair work.
- Close cooperation with team members and supervisors.
- Maintaining cleanliness – keeping the work area clean, preventing the accumulation of dust and debris.
- Operating machines.
Administrator/Receptionist
Myfitness AS
08.2021 - 06.2024
- Handled incoming calls from customers, answering questions, directing calls and documenting messages.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Drawing up contracts and document management
- Updated data and records with high accuracy and excellent system navigation.
- Assisted with customers relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
- Addressed questions and escalated issues and complaints to management.
Intern
SWEDBANK LEASING AS
05.2023 - 08.2024
- Assisting leasing specialists in various sections of department, checking and entering data into bank's databases.
- Providing quality customer service
- Lease termination activities
- Adapted to new situations and learned new skills quickly.
- Worked productively with team members to achieve common goals.
- Created and distributed invoices to customers.
Intern
EMOR AS
08.2023 - 11.2023
- Information Technology
- Survey preparation - planned research activities to develop new processes, products and applications.
- Attended meetings to gain industry knowledge and speak on research.
- Coordinated with mentors to progress personal professional development.
- Survey data collection
- Data analysis
- Data reporting
- Resolved unexpected issues with strong communication and resourceful problem-solving.
Customer service officer
SPORTLAND Eesti AS
06.2020 - 08.2020
- Responded to customer queries and provided excellent customer service.
- Resolved customer complaints according to guidelines and escalated complex issues to team leader.
- Provided personalized approach based on customer needs.
- Maintained working knowledge of available products and services.
- Implemented best practices to follow customer service procedures.
- Billing and cashiering
- Provided detailed product and service advice according to customer needs.
Displayed merchandise and kept hall tidy.
waitress
VIINISTU beach restaurant
05.2019 - 08.2019
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Prepared tables for guests and reset tables between customers.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Bar service
- Cashier/cash handling
Customer service officer
PETCITY Estonia
05.2018 - 08.2018
- Customer service
- Active sales
- Display of goods
- Labelling of goods
- Keeping shop tidy
- Cashier/cash handling
Education
Bachelor of Social Sciences - Sociology and Information Science
University of Tartu
Estonia06.2024
Secondary Education -
Ülenurme Gymnasium
Skills
- Adaptability: Quick learner, who can easily adjust to new systems, environments, and challenges
- Strong attention to detail and adherence to safety protocols
- Strong Work Ethic: Dedicated, responsible, and goal-oriented, always striving to perform duties to best of one's ability
- Ability to work in a fast-paced, physically demanding environment
- Interpersonal Skills: Confident and effective communicator, capable of handling diverse customer interactions and maintaining a positive attitude
Languages
English
Upper intermediate
Timeline
Feeder Bay Opertator / Truck Operator
North West Ginning
07.2024 - Current
Intern
EMOR AS
08.2023 - 11.2023
Intern
SWEDBANK LEASING AS
05.2023 - 08.2024
Administrator/Receptionist
Myfitness AS
08.2021 - 06.2024
Customer service officer
SPORTLAND Eesti AS
06.2020 - 08.2020
waitress
VIINISTU beach restaurant
05.2019 - 08.2019
Customer service officer
PETCITY Estonia
05.2018 - 08.2018
Bachelor of Social Sciences - Sociology and Information Science
University of Tartu
Secondary Education -
Ülenurme Gymnasium
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