Indu Beemireddy
Craigieburn,VIC
Summary
Knowledgeable Desktop Support Analyst well-versed in Windows and Apple operating systems. Troubleshoots malfunctions, updates components and patches software for smooth software operations. Known for thriving in fast-paced environments and making efficient and informed decisions for repairs.
Overview
1
1
year of professional experience
Work History
Desktop Analyst
Royal Women's Hospital
12.2022 - Current
- Enhanced user satisfaction by troubleshooting and resolving desktop-related issues swiftly and accurately.
- Streamlined workflow processes by maintaining up-to-date documentation of IT procedures, solutions, and inventory.
- Improved system stability with the implementation of proactive maintenance measures for hardware and software components.
- Reduced downtime by providing timely technical support to end-users via phone, email, and remote access tools.
- Assisted in the development of IT policies and procedures that improved overall operational efficiency within the organization.
- Installed new hardware and software, patched systems and configured settings.
- Created user accounts and assigned permissions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
Master of Science - Networking And Information Security
Central Queensland University
Melbourne, VIC11.2021
Bachelor of Science - Information And Technology
Himalayan University
India08.2019
Skills
- Remote Desktop Management
- Technical support expertise
- Data Backup and Recovery
- End-user support
Timeline
Desktop Analyst
Royal Women's Hospital
12.2022 - Current
Master of Science - Networking And Information Security
Central Queensland University
Bachelor of Science - Information And Technology
Himalayan University
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