Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Indumathi Rekula

Customer service
Ashgrove,QLD

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Customer service

7 Eleven Pvt Ltd
02.2020 - Current
  • Console operating
  • Cash handling and Banking
  • Conducting induction to new employees
  • Stock ordering
  • Maintenance
  • Have some accounting training knowledge in small firms.
  • Project: Assets and liabilities Management.
  • Roster designing.
  • Managing promotions and supervision.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

United Petroleum

Console Operator
01.2019 - 02.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; Weekend, weekdays and holiday shifts.

Amazon Marketing Customer Support

Customer Service Department
02.2016 - 05.2019

Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

  • Worked flexible hours; night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Developed and maintained courteous and effective working relationships.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Identified issues, analyzed information and provided solutions to problems.

Education

MBA - Finance And IT

OSMANIA UNIVERSITY
2017

BACHELOR OF COMMERCE -

OSMANIA UNIVERSITY
2015

Skills

  • Complaint resolution
  • Sales expertise
  • Technical support
  • POS systems expert
  • Technical Skills
  • Accounting professional, possessing competent technical skills
  • Operating systems: Windows XP, Vista, Windows 7, Windows 8, Microsoft, Linux, and Android
  • Packages: MS-Office

Languages

English
Full Professional
Telugu
Native or Bilingual

Timeline

Customer service

7 Eleven Pvt Ltd
02.2020 - Current

United Petroleum

Console Operator
01.2019 - 02.2022

Amazon Marketing Customer Support

Customer Service Department
02.2016 - 05.2019

MBA - Finance And IT

OSMANIA UNIVERSITY

BACHELOR OF COMMERCE -

OSMANIA UNIVERSITY
Indumathi RekulaCustomer service