Indy Sheridan
Mooloolaba,QLD
Summary
I am a self-motivated worker who brings proven leadership, organizational and strong customer service skills to any team. I can independently solve problems and I pride myself on having a high attention to detail. I pride myself on having a high attention to detail. I love to go above and beyond with any task I am required to carry out and strive to always bring a positive and professional manner to the team.
Overview
3
3
years of professional experience
Work History
Senior Application Support Officer
Department of Government Services (Working with Children check Victoria)
10.2023 - 02.2024
- Processing, sorting, and validation of the complex Working with Children Check and NDIS Worker Screening applications
- Provide resolution to issues arising out of the application processes
- Provide support and guidance to Customer Support Officers
- Oversee and perform Quality Checks as required to ensure that respective database information is accurate
- Liaise confidently and effectively with internal and external clients and providers
- Preparation of accurate written correspondence, as required
- Contribute to ongoing improvement of office processes and services within the Application team and the Unit generally.
Customer Experience Officer
Department of Premier and Cabinet (Service Victoria)
06.2022 - 10.2023
- Triaging, processing and completing data entry for paper based NDIS applications with a high attention to detail
- Evaluating a variety of documents to verify customers identity for their required application
- Answering numerous enquiries from customers in a quick and timely manner via phone, email and webform while providing a high level of customer service
- Case management using the latest Salesforce software application
- Processing and finalizing payments on behalf of the applicants
- Conforming with strict confidentiality agreements to protect customers private information
- Member of the interviewing panel for future employees.
Active Stylist
Lorna Jane Ballarat
01.2021 - 06.2022
- Ensure the store met daily KPI targets, driving store profitability
- Performing accurate end and start of day procedures
- Providing customers with a professional and unique in store experience
- Maintaining exceptional store presentation through effective merchandising
- Communicating with customers via phone, email and face to face contact
- Most often managing the store independently while prioritizing my work load successfully.
Education
Victorian Certificate of Education -
Damascus College Year 7-12
Ballarat2020
Skills
- High attention to Detail
- Excellent communicator
- Strong problem solving skills
- Very computer literate
- Proactive and focused
- Data Entry
- Strong written communication
- Innovative
- Quick thinker
References
- Joel Fitzpatrick, Department of Government Services, Manager, 0427 082 206
- Louise D'silva, Service Victoria, Senior work colleague, 0457 977 822
- Jade Flower, Lorna Jane Ballarat, Store Manager, 0421 790 947
Timeline
Senior Application Support Officer
Department of Government Services (Working with Children check Victoria)
10.2023 - 02.2024
Customer Experience Officer
Department of Premier and Cabinet (Service Victoria)
06.2022 - 10.2023
Active Stylist
Lorna Jane Ballarat
01.2021 - 06.2022
Victorian Certificate of Education -
Damascus College Year 7-12
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