Systems Engineer
INDY SINGH
Visionwest Community Trust
Brisbane,WKO
Summary
Systems Engineer and IT support professional with a strong background in onsite and remote support, Active Directory, Microsoft Entra ID, Office 365, SCCM, and Intune. Handles user onboarding and offboarding, application packaging, server and endpoint patching, and service requests through Freshservice and ServiceNow while supporting reliable day-to-day operations.
16
Years of experience
Work History
Systems Engineer
3 Years 2 Months- Install, manage and maintain all system hardware and software.
- Azure AD/Microsoft Entra ID, Active Directory Administration
- Office 365 Administration
- SCCM and Intune application packaging and deployment using App V, PowerShell, MECM alongside similar tools such as containerization. Covering all lifecycle aspects such as Application Discovery, Packaging, UAT, Deployment.
- Deploying Virtual machines using VMware ESXi hypervisor.
- Testing operating systems, application software, and system management tools. Ensuring highest level of systems and infrastructure availability. Implementing warranty and support activities. Evaluating existing systems and providing technical direction to IT support staff.
- Providing Level 2-3 support troubleshooting technical issues related to Software, Hardware, and critical business applications.
- Monitored system alerts to proactively identify and address potential issues.
- Patching servers and endpoints using N-able RMM.
- Managed vendor relationships to optimize service delivery and support operational goals.
- Developed customized solutions aligned with specific business requirements to enhance system performance.
Technical Specialist
6 Months- Build and implement Technology and Infrastructure Solutions to meet business and customer needs.
- Windows deployment using SCCM.
- Executed Office 365 admin tasks, conducted system upgrades, collaborated on SharePoint projects, and handled content management.
- Administered user accounts in Active Directory to ensure proper access control.
- Configured and assigned assets to optimize resource allocation and availability.
- Resolved incidents and service requests through ServiceNow, achieving timely resolutions and enhancing user experience.
- Provided technical support for applications to resolve user issues.
- Supported Workplace Technology Services, ensuring seamless operation and user satisfaction.
- Content management and transforming business objectives into Google Workspace configurations, policies, and security practices related to users and content.
Level 2 IT Support Engineer
1 Year 1 Month- Executed desktop deployments, managed Active Directory, administered Office 365, installed software, and oversaw mobile device management systems to maintain security and compliance.
- Troubleshooting enterprise applications issues (Tableau, Demantra, BPCS.
- Managing corporate and BYOD IT equipment via Intune.
- Onboarding and Offboarding of staff/IT equipment.
- Coordinated IT infrastructure improvement projects across multiple locations, including Creston AV upgrades, installation and configuration of HealthSafe Secure Pass management system, and nationwide rollout of end-of-life replacement laptops and docking monitors.
IT Support Engineer
1 Year- Delivered comprehensive solution engineering and EUC project work for multiple client locations nationwide and internationally through onsite and remote support.
- Provided patching and server support using MMC tools (N-able, ConnectWise Manage) to ensure system reliability.
- Handling Incidents/Service Requests via Auto Task ITSM Tool.
- Assisted users with VPN client setup and troubleshooting.
- Administered multi-factor authentication processes to enhance security.
- Email filtering via Proofpoint/Trustwave/Office365 security.
- Backups & recovery (Veeam/Synology/Shadow Copy).
- Building .wim images and deployment (MDT)
- Oversaw domain registrations and renewals for multiple clients, ensuring compliance and continuity of services.
IT Support Analyst
5 Months- Delivered technology services to colleagues as part of Pacific Technology team, supporting users in New Zealand, Australia, Singapore, PNG, Fiji, and Vanuatu from virtual offices in Sydney and Auckland.
- Installed and configured all data and applications for end users across onsite and remote locations.
- Managed incidents and service requests for onsite and remote end users through Service Now CRM, ensuring comprehensive resolution from initiation to closure.
IT Support Analyst
1 Year- Delivered onsite and remote support to Gallagher Bassett end users across various products and services, ensuring adherence to contractual obligations and SLAs.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
IT Support Analyst
1 Year- Delivered technical support onsite and remotely for Foodstuffs stores across New Zealand, ensuring operational continuity and user satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Desktop Support Analyst
4 Years- Resolved hardware, software, and infrastructure issues for multiple business units through remote and onsite assistance, enhancing system reliability.
- Supported NZ Bus depot staff with desktop, laptop, and printer issues.
- Managed user accounts in Active Directory and Microsoft 365.
- Resolved service requests through ticketing systems and phone support.
Education
National Diploma - Computing
Bachelors of Commerce
Skills
AD administration
Azure AD
O365 administration
Intune Administration
SCCM packaging
Windows deployment
Sharepoint
Windows & Exchange Server
Mobile device management
Multi-factor authentication
VPN Client Support
Backup solutions
RMM tools
VMware ESXi
System Integration
Microsoft platforms
Agile methodologies
Personal Information
- Nationality: New Zealand Citizen
- Driving License: Full VIC Driver's License
Timeline
Systems Engineer
Visionwest Community Trust
09.2023 - Current
Technical Specialist
Bank of NZ (Owned by NAB)
01.2023 - 07.2023
Level 2 IT Support Engineer
Kraft Heinz
11.2021 - 12.2022
IT Support Engineer
Network Service Providers (MSP)
09.2020 - 09.2021
IT Support Analyst
Aon NZ and Australia
01.2020 - 06.2020
IT Support Analyst
Ordysss, Brisbane, Australia Ltd (MSP)
01.2018 - 01.2019
IT Support Analyst
Datacom NZ
01.2016 - 01.2017
Desktop Support Analyst
NZ Bus (Infratil ltd)
01.2011 - 01.2015
AWI Intl Education Group
National Diploma from Computing
Bachelors of Commerce