Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

India Weinert

Windsor

Summary

I am an experienced and motivated professional with a strong background in administration, customer service, and team management across both retail and trade industries. Over the past decade, I’ve developed a well rounded skill set through roles ranging from retail management to office administration. Most recently, as Office Manager at BBI Professional Services, a family run carpentry and renovation business, I managed day to day operations, coordinated jobs, handled client communications, and played a key role in growing and leading a small, effective team. Prior to this, I gained extensive experience in customer facing roles with Roses Only and Factory X (Gorman/Dangerfield), where I led teams, achieved KPI targets, and maintained high standards of presentation and service. I bring strong organisational abilities, excellent communication skills, and a proactive, hands on approach to every role.

Overview

14
14
years of professional experience

Work History

Business Office Manager

BBI Professional Services
02.2023 - Current
  • Managed day to day office operations, scheduling, and job allocations
  • Handled client enquiries, quotes, invoices, and accounts administration
  • Coordinated with tradespeople, suppliers, and clients to ensure smooth project delivery
  • Maintained accurate records, contracts, and compliance documentation
  • Oversaw email and phone communications, ensuring timely responses and professional service

Warehouse Manager

Roses Only
08.2018 - 02.2023
  • Processed and fulfilled high-volume online orders, coordinating drivers and deliveries
  • Managed stock, inventory, and quality assurance for perishable goods
  • Provided feedback to customer service team to ensure smooth order resolution
  • Supervised and supported team members to meet daily targets
  • Carried out administration tasks to support warehouse operations

Assistant Manager

Factory X
05.2014 - 08.2018
  • Oversaw daily store operations, including rosters, payroll, and cash handling
  • Trained and led staff to consistently meet and exceed KPI and sales budgets
  • Coordinated merchandising, store presentation, and online order management
  • Delivered outstanding customer service and resolved escalated complaints

Store Manager

Dragonberry
06.2012 - 05.2014
  • Managed all aspects of store operations including budgeting, stock control, and rostering
  • Led staff training and development to drive performance and sales growth
  • Oversaw online store operations: stock management, shipping, and customer communication
  • Achieved strong sales results while ensuring high levels of customer satisfaction

Sales Assistant

Target
06.2011 - 05.2012
  • Provided frontline customer service and sales support
  • Maintained stock levels, merchandising, and store presentation
  • Handled cash, register operations, and phone enquiries
  • Assisted with deliveries and back-of-house duties

Education

Diploma - Diploma of Interior Design And Decorating

CATC Design College (Commercial Arts Training College)
Fortitude Valley, QLD
08-2012

Saint John Fisher College
Bracken Ridge, QLD
01-2010

Skills

  • Leadership & Team Development: Experienced in managing and growing small teams, fostering a positive and productive work environment
  • Office Management & Administration: Skilled in scheduling, job coordination, quoting, invoicing, and maintaining business documentation
  • Customer Service Excellence: Strong communication and interpersonal skills with a proven record of building loyal customer relationships
  • Business Operations: Hands on experience in day to day operations within a family run business, ensuring smooth workflow and efficiency
  • Retail Management: Background in managing high-performing retail stores, achieving KPIs, and overseeing staff training and development
  • Organisation & Time Management: Exceptional ability to prioritise tasks, meet deadlines, and manage multiple responsibilities simultaneously
  • Problem Solving & Initiative: Proactive in identifying areas for improvement and implementing solutions to streamline processes
  • Adaptability: Flexible and confident working in both team and autonomous environments, across retail, office, and warehouse settings
  • Attention to Detail: Consistently ensures accuracy and quality in all aspects of work, from administration to customer service
  • Professional Presentation: Takes pride in maintaining a polished and approachable image in all professional interactions

Interests

I enjoy a balanced, quiet lifestyle that allows me to focus on both work and personal interests Working from home is a huge advantage for me, as it gives me the flexibility to spend quality time with my two beautiful kelpies, who dare I say are very used to me around 24/7


I’m drawn to the outdoors and enjoy making the most of sunny days, whether it’s exploring parks with the dogs or taking adventures to the coast At home, I’m passionate about keeping my apartment a space that feels inviting, calm and safe I love redecorating, gardening on my deck and watching a good documentary on days I feel like being lazy


In my free time, I also enjoy socialising with friends over coffee, going out for dinner or listening to live music


Overall, I appreciate a lifestyle that blends relaxation, creativity, and quality time with both people and pets

Timeline

Business Office Manager

BBI Professional Services
02.2023 - Current

Warehouse Manager

Roses Only
08.2018 - 02.2023

Assistant Manager

Factory X
05.2014 - 08.2018

Store Manager

Dragonberry
06.2012 - 05.2014

Sales Assistant

Target
06.2011 - 05.2012

Diploma - Diploma of Interior Design And Decorating

CATC Design College (Commercial Arts Training College)

Saint John Fisher College
India Weinert