Indya Witham
LARA,VIC
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with knowledge of coffee-making operations. Works well under pressure and in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Front of House/Barista
Cafe Go
09.2019 - Current
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Collaborated with other team members to consistently deliver a high-quality coffeehouse experience for patrons.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Enhanced customer satisfaction by providing efficient and friendly service at the front of house.
Front of House/Barista
Toasty
07.2023 - Current
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Controlled line and crowd with quick, efficient service.
Waitress/Bartender
Malt Shovel Tap House
02.2023 - 06.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Crew Member
McDonalds
01.2017 - 01.2019
- Committed and hardworking server and cashier with three years of experience processing transactions and assisting customers
- Dedicated to resolving issues, answering customer questions and ringing up customers
- Creative problem-solver versed in customer service
- High-volume dining Point of sale knowledge Credit card processing
Education
Bachelor of Science - Psychology
Federation Online University Australia
06.2026
Certificate III - Community Services
Gordon Institute of TAFE
10.2019
Skills
- Prepared beverages and filled food orders for customers
- Espresso Machine Operation
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing
- Greeted and maintained relationships with regular customers
- POS Systems Operations
Timeline
Front of House/Barista
Toasty
07.2023 - Current
Waitress/Bartender
Malt Shovel Tap House
02.2023 - 06.2023
Front of House/Barista
Cafe Go
09.2019 - Current
Crew Member
McDonalds
01.2017 - 01.2019
Bachelor of Science - Psychology
Federation Online University Australia
Certificate III - Community Services
Gordon Institute of TAFE
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