Indyah Chaffer
Box Hill North,Australia
Summary
A highly motivated and versatile professional with strong experience in customer service, sales, and team collaboration across various industries including retail, sports, and education. Possesses excellent communication and interpersonal skills, with proven expertise in complaint handling, task prioritization, and time management. Skilled at creating positive experiences for customers and fostering relationships with team members. Experienced in public speaking, leading workshops, and mentoring, particularly in mental health education. Demonstrates a strong ability to work in fast-paced environments, maintaining high standards of service, and delivering successful outcomes through effective decision-making and collaboration.
Overview
8
8
years of professional experience
Work History
Educational Presenter, Mental Health
Toolbox Education
05.2023 - Current
- Work with students in schools around Victoria educating them about Mental Health strategies
- Well-developed skills in crowd control
- Effective and concise communication skills
- Confident in Public Speaking
- Present and Relatable
- Passionate about Mental Health.
- Managed time efficiently during presentations to cover all essential points while maintaining audience interest and avoiding information overload.
- Provided actionable takeaways for attendees in each presentation that they could immediately implement in their personal or professional lives.
- Enhanced audience engagement by incorporating interactive elements and multimedia into presentations.
Hospitality Worker
Pretzels Pty Ltd
10.2020 - 03.2024
- Experience in Opening and Closing the store independently
- Working in very fast paced environment
- Qualify as a Head Baker who looks after all others on shift
- Create and bake variety of pretzels
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Deal with customers and complaints
- Deal with customers: Face to face and food delivery services.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Trained new staff members on proper customer service and hospitality policies.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
Retail Sales Assistant
Surf Dive n’ Ski
10.2021 - 05.2022
- Worked cooperatively with my team to get the best sales
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Assist customers with product and brand knowledge
- Help customers make the best purchase
- Dealt with customer returns, refunds and exchanges using POS system
- Assist with Change room fittings
- Worked with team to upsell items
- Worked in a fast-paced environment over Christmas
- Developed skills in Stock take
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
Basketball Referee
Victorian Basketball Association
08.2018 - 05.2021
- Contributed to a positive game environment by maintaining a professional demeanor and interacting respectfully with players, coaches, and spectators.
- Ensured player safety by closely monitoring on-court actions and addressing any violations promptly.
- Oversaw court set-up prior to basketball games
- Confirmed players wore proper uniforms according to rules of league
- Checked rosters for incorrect information
- Communicated with coaches and players regarding regulations
- Ensured games were conducted within rules and regulations
- Maintained fair standards of play with close observation of participants
- Verified scoring calculation accuracy prior to announcing winners
- Tracked time throughout events
- Addressed violations by imposing scoring or gameplay penalties
- Kept games in full compliance with established league and team rules
- Verified equipment and personal gear compliance with event and safety regulations
- Judged Basketball performances, awarding technical and creative points
- Collaborated with team members to meet daily demands and handle challenging projects.
Hairdresser Assistant
The Brown Hare
06.2018 - 09.2018
- Minimized infection risk by keeping stations and tools clean and sanitized
- Helped customers improve hair health and appearance with better products and routines
- Helped team handle high-volume work by prioritizing tasks and organizing supplies
- Developed solid relationships with staff, customers, and vendors
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Collaborated with team members to meet daily demands and handle challenging projects.
Basketball Coach, Junior Assistant
Blackburn Vikings
08.2016 - 09.2017
- Developed solid relationships with staff, customers, and vendors
- Provided training direction, encouragement, motivation, and nutritional advice to prepare athletes for games
- Planned strategies and chose team members for individual games or sports seasons
- Developed effective game strategies based on team and player strengths and opposition weaknesses
- Protected athletes with thorough demonstrations of correct equipment use
- Turned athletes into successful players by training in game rules and winning strategies
- Improved team performance with effective athlete conditioning
- Adjusted coaching techniques, based on strengths and weaknesses of athletes.
- Promoted sportsmanship, teamwork, and respect among players both on and off the court.
Education
Bachelor of Psychological Science - Psychology
Deakin University
Burwood, VIC10.2024
Secondary -
Blackburn High School
09.2024
Primary -
Kerrimuir Primary School
01.2015
Skills
- Administrative support
- Complaint handling
- Customer service
- Customer relations
- Time management
- Task prioritization
- Inventory organization
- Public speaking
- Decision making
- Efficient time management and planning
- Communication Skills
- Great patience with children
Affiliations
- Highly developed interpersonal and communication skills
- Ability to develop and maintain positive, friendly, working relationships with staff, and members of the wider community
- Well organised: able to establish priorities and work to timelines
- Excellent communication skills
- Demonstrates a high level of enthusiasm and initiative
- Creative problem solver, always looking for ways to improve processes and procedures
- Always eager to learn, to reflect on my own performance, and accept constructive feedback
- An honest, trustworthy and approachable personality
- Creative thinking and problem solving skills
- Willing to take on feedback and advice with resilience
Timeline
Educational Presenter, Mental Health
Toolbox Education
05.2023 - Current
Retail Sales Assistant
Surf Dive n’ Ski
10.2021 - 05.2022
Hospitality Worker
Pretzels Pty Ltd
10.2020 - 03.2024
Basketball Referee
Victorian Basketball Association
08.2018 - 05.2021
Hairdresser Assistant
The Brown Hare
06.2018 - 09.2018
Basketball Coach, Junior Assistant
Blackburn Vikings
08.2016 - 09.2017
Primary -
Kerrimuir Primary School
Bachelor of Psychological Science - Psychology
Deakin University
Secondary -
Blackburn High School
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