Indyarna Muggeridge

• Served as a workplace mental health representative, advocating for employee wellbeing.
• Mediated workplace conflict resolution.
• Led client negotiations and mediated client conflict resolution.
• Led the development, implementation, and training of company policies and procedures.
• Managed QCat mediation, QCat proceedings, and QBCC adjudication proceedings.
• Managed incident reporting by investigating, analysing, and documenting events.
• Facilitated employee career development and apprenticeship progression.
• Drafted and implemented employee engagement, vehicle, and tools contract agreements.
• Managed the company recruitment process.
• Oversaw employee work performance and conducted regular performance reviews.
• Proficient in Microsoft Office Suite, including Excel and Word, as well as Adobe applications.
• Managed company record keeping and filing systems.
• Managed company compliance with regulatory bodies.
• Managed company accounting and operations using Xero, Simpro and ServiceM8 software.

• Assisted Associates in preparing affidavits.
• Assisted Directors in conducting legal and legislative research to support casework.
• Reviewing and extracting relevant legislative changes to tax law.
• Assisted Directors and Associates in drafting client engagement contracts.
• Facilitated the company recruitment process and drafted employee engagement contract agreements.
• Managed company record keeping and filing systems.
• Managed company accounting and banking using hardcopy filing, Microsoft Excel, and MYOB AE software.
• Acted as appointment company fire warden and trained company employees in emergency procedures, evacuation protocols and proper use of emergency equipment.

• Ensuring company compliance with the rules and regulations of the Office of Liquor and Gaming Regulation (OLGR) and the Queensland Fire Department as licenced Approved Manager.
• Assessing patrons who had become heavily intoxicated, violent, or aggressive and using de-escalation techniques to mitigate and diffuse the situation to prevent further escalation.
• Collaborated closely with security officers, including mitigating potential risks and responding to incidents.
• Mediated workplace conflict resolution.
• Completed incident reports in accordance with the rules and regulations set out by the QLGR, the Queensland Fire Department and The Queensland Police Service.
• Trained company employees in emergency procedures, evacuation protocols and proper use of emergency equipment.
• Assisted the company recruitment process, oversaw employee work performance and conducted regular performance reviews.
• Led events management.
• Developed and implemented marketing strategies.

Volunteered with Destiny Rescue NGO whilst completing my Bachelor in Psychological Science during a semester break.

• Conducted casework assessments and investigations to evaluate the level of risk a child may be in and determining the appropriate actions needed to ensure the child's safety, well-being and needs are being met.
• Led development and implementation of new case management protocols and procedures aimed at improving the early identification of high-risk cases, ensuring that children in need of immediate protection were quickly recognised and closely monitored.
• Expanding and enhancing existing case management protocols and procedures for ongoing intervention by ensuring thorough documentation and regular updates to records are being managed for continuous monitoring.
• Engaging in dialogue with the children in protection, creating a safe and supportive environment, and building trust to gather essential information about their circumstances.
• Assisting with the removal and rehoming of children in need of protection by facilitating the transition to appropriate care arrangements.
• Assisting the Country Manager with the training and management of local social workers, providing guidance and oversight whilst ensuring cultural sensitivity and understanding in all interactions.
• Assisting the Country Manager with the allocation of new management roles within the organisation

Volunteered with Rosie's Youth Mission Inc as a vocational placement during high school.

• Providing support, meals and engaging in conversations with disadvantaged individuals affected by drug and substance abuse, mental health challenges, and homelessness in the community.