Ines Eaton
Ormond,Australia
Summary
Customer-centric and commercially driven Key Account Manager with 15+ years of experience in Freight Forwarding and Supply Chain Management. Proven success in developing strong client partnerships, navigating complex logistics challenges, and delivering seamless, value-added solutions across international freight operations. Passionate about creating exceptional customer experiences, solving client pain points, and ensuring operational excellence across all touchpoints. Currently managing a USD 16 million revenue portfolio per annum, with an average performance to budget of 120% over the past financial year. Adept at aligning cross-functional teams, optimising logistics workflows, and driving profitable account growth through strategic relationship management.
Overview
18
18
years of professional experience
Work History
Key Account Manager
Maersk Line
Melbourne, Australia
06.2023 - Current
- Managing of assigned customers and budget base; pursuing and securing business in line with the business objectives. My portfolio consists of forwarding customers as well as direct commodity customers Australia-wide
- Regained a big wine account in rebuilding trust and finding solutions that align with consignee’s emission goals
- Current performance to budget sits at 123%
- Hold regular meetings and QBRs with key clients
- KPI reporting and performance management routines
- Managing internal stakeholders ensuring smooth operations and excellent customer experience outcomes
- Identifying customer needs, then providing solutions
- Communication of significant market trends, rate changes and policies to assist clients with their planning
Implementation Manager
Maersk Line
Melbourne, Australia
10.2022 - 06.2023
- Prepare and drive the overall implementation project plan across all geographies and functions, including operations, IT, HR and finance
- Set expectations and confirm agreements with internal and external stakeholders
- Proactively manage delivery of other involved departments
- Participate in the solution design process and ensure infrastructure for new client solution is in place
- Ensure initial SOP/IOP compliance across all origin and destination offices
Key Account Manager
TVS Supply Chain Solutions
Moorabbin, Australia
09.2019 - 09.2022
- Implementation of the Mercedes - Benz Account for Airfreight from Singapore into Australia, value to business SGD2.5 mil revenue per annum at 40tonnes weekly average, starting date of five-year contract was 1st September 2022
- Commercial Analysis of business in Transport, Customer Service, Operations and Warehousing departments to overall achieve decrease in profit leakage and increasing profit. Implementing new and amending old SOPs to ensure streamlining of account handling
- Maintained and won back high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Established client rates to achieve automation in quoting and billing processes
- Training of customer service and operations teams in CargoWise quoting module to optimise and streamline quoting and billing processes and reduce profit leakage
- Monthly analysis of rate reports to ensure profit levels are in line with business strategy
- Ensuring cohesion between departments to increase process efficiencies.
Account Executive - Corporate Accounts / Contract
Pacific Asia Express
Southbank, Australia
04.2019 - 08.2019
- Exposure to carrier environment
- Monitored client satisfaction and prioritised issue resolution for superior customer experiences
- Built senior executive relationships at target accounts and aligned solutions to business needs
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
General Manager
Primrose Hill Soccer Academy
Primrose Hill, UK
06.2017 - 01.2019
- Increased sales by 10%
- Managed team of employees/ coaches, overseeing hiring, training, and professional growth of employees
- Held special events to promote camaraderie among teammates, families, and community members
- Evaluated current processes to develop improvement plans
- Increased customer satisfaction by resolving issues
National Key Account Manager
Visy Logistics
Clayton, Australia
04.2013 - 12.2016
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Worked with Brown Brothers on NZ exports
- Developed thorough understanding of key clients' needs and requirements to prepare customised solutions
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
- Built diverse and consistent sales portfolio
- Met existing customers to review current services and expand sales opportunities
Business Development Manager
Rohlig Australia
Tullamarine, Australia
03.2007 - 02.2013
- Generated new business with marketing initiatives and strategic plans
- Developed and implemented favorable pricing structures balancing firm objectives
- Negotiated, prepared, and signed contracts with clients
- Completed and submitted monthly and yearly reports to support executive decision making
- Created reports and presentations detailing business development activities
Education
Diploma - Accounting
MWT Institute
Melbourne12.2015
Bachelor of Arts - Business Management for SMEs
Open University London
Villingen - Schwenningen09.2006
Skills
- Customer Relationship Management
- Implementation Management
- Supply Chain Management
- Freight Forwarding
- Service Optimisation
- Consultative Selling
- Contract negotiation
- Continuous improvement
- Problem solving
Languages
- English
- German
References
References available upon request.
Timeline
Key Account Manager
Maersk Line
06.2023 - Current
Implementation Manager
Maersk Line
10.2022 - 06.2023
Key Account Manager
TVS Supply Chain Solutions
09.2019 - 09.2022
Account Executive - Corporate Accounts / Contract
Pacific Asia Express
04.2019 - 08.2019
General Manager
Primrose Hill Soccer Academy
06.2017 - 01.2019
National Key Account Manager
Visy Logistics
04.2013 - 12.2016
Business Development Manager
Rohlig Australia
03.2007 - 02.2013
Diploma - Accounting
MWT Institute
Bachelor of Arts - Business Management for SMEs
Open University London
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