Inesh Sharma
Pendle Hill,NSW
Summary
Dynamic leader with proven expertise in staff management and workplace safety, honed across roles at KFC and Orchid Home. Excelled in employee training, enhancing team efficiency and customer satisfaction. Skilled in inventory control, adept at creating well-organized, safe work environments. Achieved significant improvements in operational standards and service quality.
Developed leadership and coordination skills in fast-paced, customer-service-focused environment. Expertise in managing teams, resolving conflicts, and ensuring efficiency through effective task delegation and operational oversight. Seeking to transition into new field, leveraging strong organizational and communication abilities to contribute to new team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Supervisor
KFC
09.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Bakery Assistant
Orchid Home
09.2022 - 11.2022
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled, and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
Cafe Attendant
Himalayan Java
07.2022 - 09.2022
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
- Participated in staff training sessions, gaining valuable knowledge on cafe operations and customer service techniques.
- Maintained cleanliness of the cafe, ensuring a welcoming environment for all guests.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
Education
Bachelors of Information Communication Technology - Information Technology
Western Sydney University
Sydney, NSW06-2027
Skills
- Employee training
- Workplace safety
- Staff management
- Inventory control and record keeping
- Team supervision
Certification
Comprehensive Barista Training
Basic Bakery Traning
Languages
English
Native or Bilingual
Nepali
Native or Bilingual
Hindi
Limited Working
Interests
- Baking
- I enjoy cooking for friends and family gatherings
- 3D Designing
- Creative Writing
- Gardening
Timeline
Shift Supervisor
KFC
09.2023 - Current
Bakery Assistant
Orchid Home
09.2022 - 11.2022
Cafe Attendant
Himalayan Java
07.2022 - 09.2022
Comprehensive Barista Training
Basic Bakery Traning
Bachelors of Information Communication Technology - Information Technology
Western Sydney University
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