Summary
Overview
Work History
Education
Skills
Timeline
Generic

Inga Miles

Brisbane,QLD

Summary

Energetic and adaptable professional with excellent interpersonal skills and collaborative approach. Possesses solid understanding of community engagement principles and adept in program coordination and stakeholder communication. Committed to fostering inclusive environments and driving positive impact within community.

Hardworking professional committed to providing outstanding customer service and assistance.

Energetic and highly organized individual with knack for planning and logistics.

Developed strong organisational and planning skills in the community event management environment. Adept at coordinating logistics, managing budgets, and ensuring seamless event execution.

Looking to transition into a new field where these transferable skills can drive success and innovation.


Overview

2021
2021
years of professional experience

Work History

Community Development Local Area Coordinator

Carers Queensland
  • Enhanced public engagement with targeted outreach strategies for diverse populations of people living with a disability.
  • Facilitated stakeholder meetings, fostering collaboration, to meet the needs of vulnerable community members seeking to access the NDIS.
  • Organised successful events that promoted awareness of the NDIS, community services and supports available to locals living with a disability.
  • Independently managed budgets and resources for successful execution of multiple programs and events simultaneously.
  • Developed and implemented training opportunities for staff members ensuring continued capacity-building within the organization.
  • Established and maintained relationships with key stakeholders within the community and disability sectors.

Local Area Coordinator

Carers Queensland
09.2018 - 03.2020
  • Maintained accurate records of client interactions and service provision, ensuring compliance with audit requirements.
  • Promoted a person-centered approach to service provision, empowering individuals to make informed decisions about their lives.
  • Provided training and guidance to team members, contributing to their professional growth and skill development.
  • Maintained up-to-date knowledge of relevant legislation, policies, and best practices in the field of disability services.
  • Established positive working relationships with families, carers, and other support networks to ensure holistic care provision.
  • Learned and adapted quickly to new technology and complex CRM software applications.

Keyworker

Mamre Association Inc.
06.2006 - 09.2018
  • Successfully managed multiple funding packages within budget whilst meeting priorities of needs for each individual and family.
  • Demonstrated excellent time management and efficiency by successfully managing a case load 20% higher than that of coworkers.
  • Implemented and managed Support Worker recruitment and tracking systems by redesigning organisational applicant tracking processes, monitoring current human resources and updating employment contracts.
  • Undertook multiple Project Work positions within the organisation while maintaining current case load.
  • Supervised up to 20 support staff on a weekly basis.
  • Capable of meeting the needs of individuals from diverse backgrounds including people with a disability, CALD communities, the elderly, as well as those living in domestic violence and mental health situations.


Program Coordinator

Mamre Association Inc.
03.1996 - 02.2000
  • Development and coordination of a support program for siblings of children with a disability between the ages of 6 and16 years.
  • Independently managed budgets and resources for successful execution of multiple events simultaneously.

Education

Bachelor of Arts - Leisure Management – School of Behavioural Science

Griffith University

Professional Development

Skills

  • Identifying goals and developing appropriate strategies
  • Recruitment and HR functions
  • Staff Development & Supervision
  • Project coordination and evaluation
  • Ability to use complex CRM software
  • Customer service and relationship building
  • Teamwork and collaboration
  • Events logistics management and budgeting

Timeline

Local Area Coordinator

Carers Queensland
09.2018 - 03.2020

Keyworker

Mamre Association Inc.
06.2006 - 09.2018

Program Coordinator

Mamre Association Inc.
03.1996 - 02.2000

Community Development Local Area Coordinator

Carers Queensland

Bachelor of Arts - Leisure Management – School of Behavioural Science

Griffith University

Professional Development

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Inga Miles