Ingrid Blokhuis
Darwin,NT
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Marketing Executive
Knight Frank Australia
11.2022 - Current
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Controlled finances to lower costs and keep business operating within budget.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Ensured data integrity in accounting systems through regular system audits, addressing discrepancies promptly to maintain accuracy in reports generated from the database.
- Supported audit processes, providing accurate documentation and addressing inquiries from external auditors efficiently.
- Improved tenant relations by promptly addressing billing inquiries, clarifying charges and providing timely resolutions to disputes.
- Streamlined banking transactions with effective cash management strategies, reducing processing time and errors in reconciliation activities.
- Increased accuracy of rent rolls by diligently monitoring tenant payments and updating records accordingly.
- Assisted in minimizing delinquencies by collaborating with property management teams to enforce strict payment policies and procedures.
- Improved cash flow management with diligent tracking of accounts receivable and payable, ensuring prompt collection and payment of funds.
- Handled day-to-day accounting processes to drive financial accuracy.
- Gathered financial information, prepared documents, and closed books.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Managed client database, ensuring accurate and updated information for targeted marketing campaigns.
- Managed multiple projects simultaneously while prioritizing tasks effectively leading to timely completion.
- Streamlined processes for increased efficiency in sales support tasks.
- Supported the onboarding of new sales team members, facilitating their integration into the team smoothly.
Sales Agent
Automobile Association Of The NT (AANT)
08.2016 - 11.2022
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Explained features and advantages of [Type] products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Maximized profitability through strategic pricing negotiations while maintaining strong client relations.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Provided timely feedback from customers to the product development team, contributing valuable insights into potential improvements or enhancements.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Store Manager
House
04.2016 - 08.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Store Manager
Blue Illusion
04.2014 - 04.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Bachelor of Applied Science - Forestry And Nature Management
Van Hall Larenstein University of Applied Sciences
The NetherlandsSkills
- Branding
- Strong time management
- Campaign Planning and Marketing Plans
- Records Management
- Graphic Design
- CRM Management
- Client Relations
- Customer Assistance and Retention
- Cold-calling
- Upselling and Cross-selling techniques
- Bank Reconciliation
- Cash Flow Management
Certification
Tier 2 General Insurance Accreditation
Active, outdoors, anything on 2 wheels. And of course shopping!
I'm an active person, I walk at least 5 km at least 5 times a week, cycle to work most days and train on average 3 times a week on top of that.
I enjoy anything outdoors, whether that be camping, riding motorbikes, or just take the dog for a long walk.
Languages
Dutch
Native or Bilingual
Timeline
Marketing Executive
Knight Frank Australia
11.2022 - Current
Sales Agent
Automobile Association Of The NT (AANT)
08.2016 - 11.2022
Store Manager
House
04.2016 - 08.2016
Store Manager
Blue Illusion
04.2014 - 04.2016
Bachelor of Applied Science - Forestry And Nature Management
Van Hall Larenstein University of Applied Sciences
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