Hi, I’m
Ingrid Clark
Hobart,TAS
Summary
Dynamic administrative professional with a proven track record at Respect Aged Care, excelling in customer service and office management. Adept at data entry and fostering strong relationships, I consistently improved client satisfaction through effective communication and proactive problem-solving. Recognized for enhancing operational efficiency and maintaining confidentiality in sensitive environments.
Overview
12
years of professional experience
Work History
Respect Aged Care
Administrative Assistant
10.2010 - 10.2017
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Respect Aged Care
Social Care Assistant
10.2010 - 10.2017
Job overview
- Developed educational materials on various social issues to inform both clients and the broader community about available resources.
- Facilitated successful transitions from institutional settings back into the community through comprehensive discharge planning.
- Enhanced client satisfaction by providing timely and accurate information on available social services programs.
- Served as a liaison between clients and external agencies, advocating for their needs and promoting effective communication.
- Organized outreach events to raise awareness about social service programs and connect individuals with necessary resources.
- Built strong relationships with local stakeholders – including schools, healthcare providers, law enforcement – to strengthen collaborative efforts in service delivery.
- Provided social work services, individual, and family therapy and referrals.
- Facilitated communication between clients and other service providers.
- Facilitated outreach activities to build community awareness.
- Spoke with senior citizen groups to expand community engagement and program outreach.
Respect Aged Care
Environmental Services Assistant
10.2010 - 10.2017
Job overview
- Ensured patient satisfaction by responding promptly to concerns or requests related to room conditions or cleanliness.
- Reduced waste and improved recycling rates by educating staff on proper disposal procedures.
- Provided exceptional customer service to patients, visitors, and staff while performing routine duties as an Environmental Services Assistant.
- Conducted routine maintenance on environmental service equipment, prolonging lifespan and reducing repair expenses.
- Demonstrated strong attention to detail when completing various cleaning tasks, ensuring all areas met established standards for cleanliness.
- Enhanced facility cleanliness by conducting thorough inspections and implementing corrective actions.
- Managed hazardous waste disposal according to local regulations, minimizing potential risks to personnel and the environment.
- Maintained a safe working environment through consistent adherence to safety protocols and regulations.
- Performed daily cleaning tasks efficiently, maintaining high standards for appearance and hygiene throughout the premises.
- Participated in ongoing professional development activities, staying current on industry trends and best practices for environmental services professionals.
- Supported infection control measures by ensuring proper sanitization of all areas within the healthcare facility.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Cleaned elevators, glass, and planters in public areas.
- Operated electronic backpack vacuums and floor sweepers.
- Documented and reported necessary facility and building repairs observed.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Respect Aged Care
Administration Officer
10.2010 - 10.2017
Job overview
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Drafted and distributed invoices for outstanding payments.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
- Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Created, prepared, and delivered reports to various departments.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Processed purchase orders, service contracts and financial reports.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Assisted in the development of policy manuals and procedures, contributing to increased organizational clarity and effectiveness.
- Managed team petty cash, purchase orders and account transactions.
- Facilitated effective communication between departments by acting as a liaison between management teams on critical projects or initiatives.
- Managed daily payment processing and drafted related financial documents.
- Ensured accurate financial reporting by meticulously reviewing expense reports, invoices, and other financial documents.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Maintained personnel records and updated internal databases to support document management.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Trained and supervised employees on office policies and procedures.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Crumb Pty Ltd Subway
Store Manager
02.2008 - 09.2010
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Legs 'N' Breasts
Store Manager
02.2006 - 11.2008
Job overview
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Supervised guests at front counter, answering questions regarding products.
Education
TasTAFETAS
Attainment from Whitecard
Asset TrainingHobart, TAS
Certificate III from Cleaning Operations
NDA Business Skills, IT Solutions, Qualifications Hobart, TAS
from Superior Customer Service Training
Work Skills Training And DevelopmentHobart, TAS
Certificate II from Business
Set State Enterprise TrainingHobart, TAS
Certificate III from Retail Supervision
Positive Training Solutions Pty LtdHobart, TAS
Certificate III from Retail
NEW NORFOLK HIGH SCHOOLNew Norfolk, TAS
Year 10 Certificate Of Education
1998
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Time management
- Customer relations
- Strong problem solver
- Office management
- Professional communication
- Database entry
- Dedicated team player
- Professional and mature
- Filing and data archiving
- Invoice processing
- Mail handling
- Multi-line phone systems
- Multi-line phone proficiency
- Supervising staff
- Payroll and budgeting
- Account reconciliation
- Reception oversight
Timeline
Administrative Assistant
Respect Aged Care
10.2010 - 10.2017
Social Care Assistant
Respect Aged Care
10.2010 - 10.2017
Environmental Services Assistant
Respect Aged Care
10.2010 - 10.2017
Administration Officer
Respect Aged Care
10.2010 - 10.2017
Store Manager
Crumb Pty Ltd Subway
02.2008 - 09.2010
Store Manager
Legs 'N' Breasts
02.2006 - 11.2008
TasTAFE
Attainment from Whitecard
Asset Training
Certificate III from Cleaning Operations
NDA Business Skills, IT Solutions, Qualifications
from Superior Customer Service Training
Work Skills Training And Development
Certificate II from Business
Set State Enterprise Training
Certificate III from Retail Supervision
Positive Training Solutions Pty Ltd
Certificate III from Retail
NEW NORFOLK HIGH SCHOOL
Year 10 Certificate Of Education
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