Ingrid De Sales

• Managed threatened species through effective management strategies and vegetation plans.
• Executed primary and secondary weeding to promote native plant growth.
• Planted native vegetation to restore habitat and enhance biodiversity.
• Conducted pruning and re-potting of plants to maintain health and aesthetics.
• Collected tree specimens for conservation and research purposes.
• Performed debris cleanup to ensure pristine garden conditions.
• Maintained gardens through regular upkeep and maintenance tasks.
• Operated zero turn mower, whipper snipper, and bobcats for landscape management.
• Loaded and unloaded trucks with supplies needed for daily operations in the field.

• Assisted guests in thermal spa, ensuring exceptional service experience.
• Coordinated guest relations across multiple systems for efficient bookings.
• Managed payments and cash register operations with accuracy.
• Collaborated with team members and departments to enhance service delivery.
• Facilitated retail shop sales assistance to boost revenue.

• Supported leading educators through translation services for German and Portuguese speaking children.
• Executed administrative duties to ensure smooth operations.
• Performed cleaning duties to maintain a safe and organized environment.
• Prepared meals to meet dietary needs of children.
• Reported directly to director and communicated with parents regarding student progress.
• Assisted in the development of curriculum materials, resources, and activities to support classroom instruction.
• Supported educators in creating meaningful activities for engaging learners in language arts content areas.

• Processed customer payments using cash registers and point-of-sale terminals per company policies.
• Scheduled client appointments, ensuring efficient service delivery.
• Monitored reception area to maintain a safe and welcoming environment for customers.
• Managed office supplies inventory and placed orders to prevent shortages.
• Coordinated pick-up and delivery of express mail services to enhance operational efficiency.
• Handled email correspondence and phone inquiries to resolve customer issues promptly.
• Provided sales assistance to customers, optimizing their purchasing experience.
• Performed various administrative duties to support overall office operations.
• Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.

• Demonstrated products, emphasizing features that addressed prospects' needs.
• Cultivated relationships with potential customers through direct communication and networking.
• Coached sales promoters, enhancing their effectiveness in customer acquisition.
• Managed inventory and set up presentation stations for product demonstrations.
• Maintained current knowledge of industry trends related to company offerings.
• Wrote reports on promoter performance to evaluate effectiveness and identify improvements.
• Presented a professional appearance, creating a positive impression during demonstrations.
• Offered coupons and incentives to boost sales and engagement.

• Executed guest check-in and check-out processes, ensuring seamless arrivals and departures.
• Managed reservation bookings, optimizing occupancy rates and customer satisfaction.
• Settled guest accounts accurately, adhering to company policies for financial transactions.
• Provided exceptional guest services, addressing inquiries, and resolving issues promptly.
• Coordinated meeting room bookings, arranging catering for events as required.
• Processed customer payments using cash registers or point-of-sale systems efficiently.
• Maintained a safe reception area by monitoring for hazards and ensuring compliance.
• Administered email correspondence, facilitating communication across departments.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.

Managed front-of-house reception, ensuring excellent guest experiences.

• Assisted with banqueting service, coordinating events smoothly.
• Handled reservations, optimizing efficiency within reservation office.
• Executed accounting tasks, maintaining accurate financial records.
• Supported HR administration, contributing to employee management processes.
• Collaborated with sales department, driving revenue growth initiatives.
• Fostered guest relations, addressing inquiries and resolving issues promptly.
• Contributed to housekeeping and kitchen duties, maintaining high standards of cleanliness.

• Ensured safe and orderly bathing operations while supervising water activities and slides.
• Delivered medical and rescue services to maintain guest safety.
• Provided guest support to enhance overall experience and satisfaction.
• Eliminated operational disruptions through effective water and slide supervision.
• Maintained and cared for slides to ensure optimal performance and safety.
• Implemented engaging leisure activities, events, and animation programs for guests.
• Collaborated closely with team to identify issues and quickest methods for remediation.
• Patrolled to identify anyone needing assistance and offered immediate care.
• Gave thorough and detailed instructions on safety procedures to patrons to prevent accidents.