Ingrid Scuderi
Summary
Diligent receptionist with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
13
13
years of professional experience
Work History
Spa Receptionist
The Langham Sydney- 5* Luxury
11.2023 - Current
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Listened closely to customer complaints and responded appropriately to issues.
Beauty Consultant
Clarins - Myer & David Jones
12.2023 - 06.2024
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Increased sales revenue through effective product demonstrations and persuasive communication skills.
Spa receptionist
Sheraton Grand Sydney Hyde Park- 5
12.2022 - 06.2023
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
Spa receptionist
Hotel Splendide Royal - 5* luxury
06.2022 - 11.2022
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
Spa manager
Grand Hotel Imperiale - 4* superior
03.2019 - 06.2022
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Implemented policies and procedures that optimized operational efficiency within the spa facility.
Spa Therapist
Worked Across Multiple Location
07.2011 - 03.2019
- Developed strong relationships with clients through empathetic listening skills and genuine concern for their wellbeing.
- Utilized various massage modalities to address individual client needs, resulting in improved pain relief and relaxation outcomes.
Education
Massage Therapist - Remedial Massage
Essence Academy
01.2016
Texile Designer - Fabric Construction
Setificio
Italy01-2012
Cosmetic Care - Cosmetic Laboratory, Massage
Cias
01.2011
Skills
- Organization skills
- Telephone skills
- Mail handling
- Verbal and written communication
- Customer and client relations
- Problem-solving abilities
Languages
Italian
Native or Bilingual
English
Full Professional
Personal Information
- Date of Birth: 04/23/93
- Driving License: B - car owner
Timeline
Beauty Consultant
Clarins - Myer & David Jones
12.2023 - 06.2024
Spa Receptionist
The Langham Sydney- 5* Luxury
11.2023 - Current
Spa receptionist
Sheraton Grand Sydney Hyde Park- 5
12.2022 - 06.2023
Spa receptionist
Hotel Splendide Royal - 5* luxury
06.2022 - 11.2022
Spa manager
Grand Hotel Imperiale - 4* superior
03.2019 - 06.2022
Spa Therapist
Worked Across Multiple Location
07.2011 - 03.2019
Massage Therapist - Remedial Massage
Essence Academy
Texile Designer - Fabric Construction
Setificio
Cosmetic Care - Cosmetic Laboratory, Massage
Cias
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