Ingrid Thompson
Summary
Forward-thinking professional bringing more than 15 years of experience working for a fast-paced solo physician practice. Proficient in all areas of practice and laboratory management.
Overview
21
21
years of professional experience
Work History
Practice Manager
The Late Dr Michael J Thompson
2008.01 - 2022.02
- Managed daily practice operations
- Staff recruitment and training
- Referral and medical record management
- Back office billing and invoicing including - hospital billing, Medicare batching, third party billing such as WorkCover, DVA & medico-legal.
- Policy and procedures management
- IT and medical software management
- Payment of staff wages and superannuation
- HR management
- Marketing
- Resource management
- Practice accounts administration
- Practice OH&S
Laboratory Manager
Gold Coast Lung Function Laboratory
2001.01 - 2022.02
- Kept laboratory in compliance with applicable guidelines and laws.
- Interviewed, hired and trained laboratory scientists to perform a variety of lung function tests and analyze test results.
- Designed and oversaw quality control and assurance guidelines for the laboratory.
- Designed processes to increase efficiency by minimizing errors.
- Expanded test repertoire with the aim of generating additional practice income.
- Maintained laboratory equipment.
- Performed a variety of lung function tests during periods of lab staff absenteeism.
- Equipment troubleshooting.
- Marketing.
- Inventory management.
- Laboratory and practice infection control with the implementation of additional measures during the height of the Covid pandemic.
- Laboratory OH&S.
Education
Scientific Credentialing - Respiratory Science
Australian & NZ Society of Respiratory Scientists
03.2014
Certificate IV Practice Management - Practice Management (Medical)
University of New England
Armidale, NSW10.2012
Sleep Science Course - Sleep Science
University of Sydney
Sydney, NSW04.2010
Graduate Certificate - Respiratory Science
Charles Sturt University
Albury, NSW02.2008
Bachelor of Science - Biomedical Sciences
Charles Sturt University
Albury, NSW02.2007
Skills
- Customer service
- Written and verbal communication skills
- Attention to detail
- Ability to work under pressure
- Time management
- Adaptability
- Medical & accounting software proficiency
- Patient confidentiality
- Leadership
- Prioritising workflow
- Problem solving
- Professional phone etiquette
- Dependability
Affiliations
- AMA
- AAPM (Australian Association of Practice Management)
- ANZSRS (Australian and New Zealand Association of Respiratory Scientists)
Timeline
Practice Manager
The Late Dr Michael J Thompson
2008.01 - 2022.02
Laboratory Manager
Gold Coast Lung Function Laboratory
2001.01 - 2022.02
Scientific Credentialing - Respiratory Science
Australian & NZ Society of Respiratory Scientists
Certificate IV Practice Management - Practice Management (Medical)
University of New England
Sleep Science Course - Sleep Science
University of Sydney
Graduate Certificate - Respiratory Science
Charles Sturt University
Bachelor of Science - Biomedical Sciences
Charles Sturt University
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